Optical LAN – Centre of Expertise Specialist

Job Description
Provide expert technical support on Optical LAN products by working closely with partners, customers, and regional teams to resolve issues quickly and efficiently.

How You Will Contribute And What You Will Learn

• Work closely with our partners and end customers by providing technical support on their Optical LAN questions and provide solutions for their product issues.
• Closely cooperate with the regional teams (CARE and Customer Engineering) in order to address customers issues in the most agile and efficient way.
• Continuously drive for product improvements, by using your in-depth technical knowledge to improve and finetune existing technical customer documentation and collaterals for our partners: MOPs, application notes, technical flyers, product documentation updates, etc.
• Work closely with R&D, PLM, and other functional teams to align validation activities with product goals.
• Work closely with local teams (CARE and NPI/CE) to handle customer issues and to understand real-world customer deployments and their future needs.

Key Skills And Experience
You Have:

• Graduate or Masters in engineering with 4 plus years of hands-on experience to take traces and logs on-site, at customer locations.
• Experience in testing NMS/EMS products, Cloud based solutions
• Experience with customer-facing roles or responsibilities
• Willingness to travel (for partners and/or customer site visits when needed)

It would be nice if you also have:

• Knowledge of software development lifecycle & testing Knowledge of Test Case Design, Test Planning and Test Methodologies
• Understanding of PON technology, solid knowledge of L2 switching architecture and most (or some) of protocols in the domain of Ethernet, VLAN handling, MAC handling, ARP, DHCP, IGMP, 802.1x, QoS, LLDP-MED, PoE.

About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team
The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.