Process Trainer
2 weeks ago
Roles and Responsibilities :
- Design and deliver Non-voice process training programs for healthcare professionals on various topics such as product knowledge, process improvement, and customer service in US Healthcare process.
- Conduct Training Need Analysis (TNA) to identify gaps in employee skills and develop customized training solutions.
- Develop and maintain relationships with clients to understand their specific requirements and provide tailored training services.
- Evaluate the effectiveness of training programs through feedback mechanisms and make recommendations for future improvements.
Job Requirements :
- 4-10 years of experience in corporate training or a related field.
- Strong understanding of NHT (National Healthcare Training) standards and regulations.
- Proven expertise in OJT (On-the-job training), TNI (Training Needs Identification), and process training methodologies.
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