Manager , Global Quality Operations

As a Global Quality (GQ) Operations Manager at Micron Technology Inc., your role involves managing Package and Device Reliability lab operations. In this capacity, you ensure optimal lab performance to support Product and Package Reliability Qualification. You will also interface with internal and external stakeholders to identify the necessary resources to support the qualification plan.

Your job is to work together with other functional groups both locally and globally to achieve organizational and business objectives. Additionally, you will lead the operation metrics for tactical and strategic qualification readiness.

You will be expected to provide regular updates and highlight critical issues to the management team. Furthermore, you will provide regular performance feedback to team members, establish goals and development plans, and provide opportunities to expand skills and career growth.

Key Responsibilities and Tasks:

Manage Team Member Performance:

• Developing a team that performs well and has functional objectives aligned with the department and corporate strategic objectives and IPP goals is vital.
• You must establish job responsibilities and performance and development goals for your direct reports. You should provide performance feedback regularly and conduct performance appraisals for direct reports.
• Additionally, you must collect, review, and provide verbal and written feedback on performance to continuously improve the functional area.

Build an Effective Team:

• Establish objectives for the functional area, assign roles and responsibilities, and communicate how they align with the company's overall strategic objectives.
• Remove any obstacles that may hinder progress, and ensure everyone is accountable for their work.
• Optimize the functional area's performance and structure by identifying areas for improvement and making necessary changes.
• Assess the skills and abilities of the team members and develop strategies for managing and developing them to achieve the set objectives.

Lab Operation:

• To effectively manage the daily operations and execution within the Reliability & Characterization lab, it is essential to prioritize delivering best-in-class results through the provision of committed turnaround times and the administration of accurate testing.
• Furthermore, it is imperative to maintain and improve targets for each test item to facilitate continuous improvement, thereby setting the benchmark across the Micron Network.
• Additionally, the efficiency and effectiveness of lab operations and processes should be subject to regular monitoring, review, and enhancement with a view to meeting defined Lab KPIs. Compliance with standards and business processes must be ensured to guarantee optimal performance.
• The contribution of all stakeholders to the definition, planning, and review of lab processes and standardization must also be prioritized globally.

Manage New Product Qualification Activities

• Facilitate and manage activities of qualification groups and analyze reliability data to validate products within specific customer requirements.
• Report higher-level metrics to stakeholders.
• Understand failures and failure rates within the qualification scope and manage risk assessments at all decision points in the qualification cycle.
• Provide progress updates to internal and external stakeholders.

Objective and Goals Setting:

• Establish performance objectives and goals for the Reliability & Characterization lab that align with the departmental goals.
• Develop a plan for team leaders, lab engineers, and technicians to continuously improve their skill sets and bring out the best in the team.
• Ensure that performance assessments are managed and conducted fairly.

Minimum Qualification:

• Must have a B.S. or M.S. in Electrical Engineering or Electronic Engineering (or equivalent).
• Minimum of 5 years of product experience working in the semiconductor industry, including 3 years of managing cross -function project teams and/or team members.
• Project Management skills will be an added value.
• Strong leadership with strategic and organizational agility preferred.
• A self-starter with strong experience driving cross-organizational objectives and projects with a demonstrated ability to work well in cross-functional teams.
• Strong operation and technical knowledge and excellent written and oral communication skills.
• Passion for excellence with strong organizational skills.
• Demonstrated ability to present data, recommendations and advice to senior leaders and executives.
• Key strengths include effective leadership, strategic thinking, business acumen, command skills, building effective teams, decision quality, conflict management, teamwork, drive for results, discipline, attention to detail, organizational skills, and ability to quickly shift gears and take on new tasks that require learning new technologies and strategies.