FCRM AML L2 Support Engineer

: FCRM AML L2 Support Engineer

Location:
BENGALURU, KARNATAKA, India
MUMBAI, MAHARASHTRA, India
India

Job Identification: 309307
Job Category: Consulting
Posting Date: 09/26/2025, 03:10 PM
Role: Individual Contributor
Job Type: Regular Employee
Does this position require a security clearance? No

Years: 3 to 5 years
Additional Info: Visa / work permit sponsorship is not available for this position
Applicants are required to read, write, and speak the following languages: English

• 25 years of experience in application support, preferably in Banking/AML domain.
• Hands-on experience with FCRM modules (AML, ECM, KYC preferred).
• Strong knowledge of Oracle SQL / PL/SQL for data analysis and issue resolution.
• Working knowledge of Unix/Linux scripting and job schedulers (Control-M, Autosys, or equivalent).
• Familiarity with incident management tools (ServiceNow, Remedy, Jira).
• Understanding of banking compliance processes AML, sanctions screening, KYC.
• Good troubleshooting skills for application, database, and interface-related issues.
• Ability to work in US support timings.

• Act as Level 2 (L2) support for FCRM AML application in production and non-production environments.
• Monitor system health, jobs, and interfaces to ensure timely completion of AML processes (batch, ETL, alerts generation).
• Provide incident and problem management, including troubleshooting, root cause analysis, and permanent fixes.
• Manage user issues, data corrections, and configurations in FCRM AML.
• Ensure adherence to SLAs for incident resolution and service requests.
• Perform environment validation post deployments, patches, or infrastructure changes.
• Support end-of-day (EOD), end-of-month (EOM), and regulatory reporting processes.
• Create and maintain SOPs, knowledge base articles, and runbooks for recurring activities.
• Work closely with compliance users to address functional and technical queries.
• Participate in production releases, DR drills, and performance testing support.
• Identify opportunities for automation, process improvement, and monitoring enhancements.

• Career Level - IC2

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Locations:
BENGALURU, KARNATAKA, India
MUMBAI, MAHARASHTRA, India
India