Urgent Hiring For International Voice Process

5 days ago

Mohali, Punjab, India Liberty Truck Lines Full time

Job Description: US Calling Executive (Voice Process)

Position: US Calling Executive

Department: Sales

Shift: Night Shift (US Process)

Key Responsibilities

  • Make outbound calls to US customers/clients as per process requirements.
  • Handle inbound calls and assist customers with queries, issues, or requests.
  • Maintain a high level of professionalism and build strong customer rapport.
  • Update portal with accurate call notes and customer information.
  • Follow scripts and process guidelines while ensuring quality compliance.
  • Escalate unresolved issues to the concerned teams promptly.
  • Provide timely follow-ups to ensure customer satisfaction.

Required Skills & Qualifications

  • Excellent verbal communication skills in English (US Accent preferred).
  • Experience in US calling, BPO, telemarketing, or customer support preferred.
  • Ability to handle high-volume calls professionally.
  • Basic computer knowledge (CRM tools, MS Office, email).
  • Strong listening, problem-solving, and customer-handling skills.
  • Ability to work night shifts (US time zone).
  • Minimum qualification: 12th pass or graduate.

Preferred Qualifications

  • Minimum 6 months of experience in US Calling / BPO / Call Center.
  • Prior experience in sales, lead generation, or customer service processes.
  • Ability to achieve targets and work under pressure.

What We Offer

  • Attractive salary + incentives based on performance.
  • Growth opportunities within the process.
  • Supportive work environment and skill-enhancement training.

Job Type: Full-time

Pay: ₹18, ₹35,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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