Client Service Coordinator

3 days ago

Mp Nagar Bhopal Madhya Pradesh, India Weartech engineers Full time ₹ 1,68,000 - ₹ 2,40,000 per year

Job Title: Client Service Coordinator

Location: Bhopal(On-site)

Department: UPS (Power Division)

Job Summary: We are looking for a dedicated and customer-focused Client Service Coordinator to join our UPS Division in Bhopal. The ideal candidate will play a key role in managing client relationships, coordinating service activities, and ensuring timely and efficient resolution of client requirements.

Key Responsibilities:

  • Serve as the primary point of contact for clients regarding service requests, complaints, and technical support.
  • Coordinate and schedule preventive maintenance, installation, and breakdown service calls.
  • Assign and monitor service tasks with field engineers, ensuring timely completion.
  • Maintain detailed records of client communications, service reports, AMC contracts, and warranty claims.
  • Collaborate with internal teams for spare parts, logistics, and technical assistance.
  • Prepare service quotations, reports, and ensure proper documentation.
  • Build and maintain strong relationships with clients to ensure satisfaction and long-term association.
  • Track service performance metrics and provide periodic updates to management.

Qualifications:

  • B.E Electrical, Diploma, BBA, MBA, B.com, or an Electricals field preferred.
  • 2–3 years of experience in client service coordination, preferably in the UPS or power systems industry.
  • Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Strong organisational and time-management skills.
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively in a team environment.

Interested candidates submit their resume at:-

Contact us at:

Job Type: Full-time

Pay: ₹14, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid time off
  • Provident Fund

Work Location: In person

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