Service Installer

1 day ago

Mp Nagar Bhopal Madhya Pradesh, India A2e hallways Full time ₹ 1,08,000 per year

Department: Service Customer Support

Reports to: Service Team Lead / Service Manager

Location: Bhopal (M.P. Nagar Zone II) or as applicable

Purpose of role

The Service Team Member will serve as a key point of contact for customers after the sale, ensuring that our products/services are delivered, installed, maintained and supported in a way that maximise customer satisfaction, retention and the reputation of A2E Hallways. The role will involve responding to service requests, coordinating with internal teams (sales, installation/maintenance), and ensuring timely, high-quality service delivery.

Key Responsibilities

  • Respond to incoming service requests / complaints from customers, either by phone, email or on-site.
  • Coordinate with internal teams: installers, technicians, logistics, quality assurance to ensure smooth service execution.
  • Schedule, track and follow up on service jobs to ensure completion within agreed timelines.
  • Ensure accurate and timely documentation of all service activities: service logs, customer feedback, parts used, time taken.
  • Contribute to process improvement: identify recurring service issues, suggest improvements to reduce downtime, increase efficiency or improve customer experience.
  • Ensure compliance with company policies, safety standards, and any regulatory / technical requirements related to installations or maintenance.
  • Travel to customer sites if required; provide on-site service support.
  • Work collaboratively with sales and showroom teams to ensure service aspects are integrated with customer onboarding.

Required Skills & Qualifications

  • Education: Minimum 12th (Technical service roles).
  • Experience: Prior experience in customer service, field service, maintenance or after-sales support preferred. Freshers with strong aptitude may be considered for more basic service roles.
  • Skills:
  • Excellent communication (Hindi & English) and interpersonal skills.
  • Comfortable working independently as well as with a team.
  • Willingness to travel locally, visit customer sites and work in dynamic environment.
  • Attributes:
  • Professional appearance and conduct (consistent with showroom/service environment).
  • Attention to detail, disciplined in documentation & reporting
  • Physical ability: if on-site service requires lifting, bending, installation work etc.

Job Type: Full-time

Pay: From ₹9,000.00 per month

Work Location: In person

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