Technical Support Engineer

3 days ago

Bengaluru Chennai Pune, India Xoriant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Technical Support Engineer 2nd Shift (CST Support)

Duration: Full time role

Location: Chennai/Mumbai/Pune/Bengaluru/Hyderabad (Hybrid)

Note: 2nd shift (CST Support)

Need L1/L2 technical support for .NET Core and Azure Function based applications.

Job Description:

Role Overview:

We are seeking a Technical Support Engineer with at least 3 years of relevant experience to provide application and infrastructure support during the 2nd shift (CST hours). The resource will ensure smooth operation of applications hosted on Azure Cloud, respond to user queries, and manage issue resolution in collaboration with the development and infrastructure teams.

Key Responsibilities:

  • Provide L1/L2 technical support for .NET Core and Azure Function based applications.
  • Monitor and maintain application and environment availability in Azure Cloud.
  • Respond to user queries and issues via email and phone during the support window.
  • Investigate, troubleshoot, and resolve production issues and bug fixes reported by users.
  • Collaborate with development teams for issue resolution and system improvements.
  • Conduct weekly and monthly review meetings to share updates, track issues, and plan improvements.
  • Support project management activities including task tracking, reporting, and coordination.
  • Document incident reports, root cause analyses, and solutions for recurring issues.
  • Ensure adherence to COMPANY policies and maintain operational excellence.
  • Occasional flexibility may be required to support urgent production issues.

Required Skills and Experience:

  • 3+ years of experience in application support / production support / DevOps environments.

Strong working knowledge of:

  • Azure Cloud Services (Functions, App Services, Storage, Monitoring) & .NET Core applications
  • Application monitoring and logging tools (e.g., Application Insights, Log Analytics)
  • Experience with incident management, root cause analysis, and service ticket handling.
  • Familiarity with CI/CD pipelines, Azure DevOps, or equivalent tools preferred.
  • Good understanding of SQL and ability to perform basic queries for issue analysis.
  • Excellent communication and coordination skills to work with global teams.
  • Strong analytical and problem-solving skills.

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