Senior Administrator

1 week ago

Chennai, Tamil Nadu, India Lloyd's Register Full time ₹ 12,00,000 - ₹ 36,00,000 per year


What we're looking for
  • To provide high-level administrative support within the M&O Systems Support team, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries.
What we offer you
  • The opportunity to work for an organization that has a strong sense of purpose, is value driven and helps colleagues to develop professionally and personally through our range of people development programmes.
  • A Fixed term contract of 1 year.
The role
  • Provide first-line administrative and technical support for internal systems, resolving issues for both internal and external clients promptly. Troubleshoot and escalate incidents as necessary.
  • Oversee account management processes for internal and external clients for multiple systems, ensuring accurate data management and timely resolution of account-related queries.
  • Oversee contract creation processes for an internal system promptly. Troubleshoot and escalate technical issues as necessary.
  • Maintain shared team mailboxes, ensuring that all incoming queries are responded to in a professional and timely manner and that unresolved issues are escalated appropriately.
  • Use internal ticketing systems to log, manage, and resolve tickets related to account management, system issues, and escalate complex matters when required.
  • To undertake any additional duties as requested by the Team Leader/Senior Business Support Specialist.
  • Ensure all activities are conducted in line with internal procedures, contractual requirements, cost structures, and budget constraints.
What you bring
  • Bachelor's degree in business administration, Management, Commerce, or a related field.
  • Minimum Five years of experience in providing administrative and technical support in a business environment.
  • Experiences in the Maritime industry are desirable.
  • PC literate, specifically, proficient in MS Office.
  • Strong organisational skills, with the ability to manage and prioritise multiple tasks.
  • Strong problem-solving abilities and an analytical approach to resolving issues.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Knowledge of systems used within the organisation such as ServiceNow, Salesforce etc is desirable.
You are someone who:
  • Is keen to take accountability and ownership for delivering customer needs
  • Can self-manage and prioritize tasks towards achieving goals.
  • Is effective at solving problems, troubleshooting and making timely decisions
  • Is flexible and eager to take initiatives.
  • Communicates in a structured way and has ability to present technical ideas in user-friendly language.
  • Displays a team spirit, particularly in a multicultural environment.
  • Responds positively to learning opportunities and is comfortable stepping out of own comfort zone.
About us
  • ensure our recruitment process is inclusive and accessible.
  • communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
  • anticipating and providing reasonable adjustments as required
  • supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
  • at least one activity that will make a difference for disabled people.

Lloyd's Register

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