Senior system administrator

2 days ago

Chennai, Tamil Nadu, India HCL Technologies Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description
  • Title: Senior System Administrator
  • Location: Chennai
  • Project Role: Senior System Administrator
  • Qualification: B-Tech
  • Experience: 2.5-5 Years
  • Skills: Cisco
  • No. of Positions: 1
Job Summary

The Senior System Administrator will be responsible for Network Data L2 Role. The key responsibilities include:

  • Adhering to SLAs.
  • Handling tickets/requests.
  • Troubleshooting technical issues.
  • Performing root cause analysis.
  • Defining processes and ensuring adherence to them.
  • Ensuring maximum uptime according to SLA.
  • Understanding Multi-geo support environments.
  • Improving and maintaining customer and employee satisfaction.
  • Overseeing and ensuring successful completion of installation, configuration, and migration.
  • Building/maintaining a test environment.
  • Recommending new technologies and design changes.
  • Monitoring and maintaining SLA requirements.
  • Testing, auditing, and process improvement as needed.
  • Identifying skill gaps and planning training/knowledge updates.
Technology Knowledge
  • Router: Cisco, Juniper
  • Switch: Cisco and Juniper
  • WLAN Access Points: Cisco and Juniper Mist
  • WLAN Appliance: Cisco and Juniper
  • Load Balancer: F5
  • IPAM: Infoblox/others
  • WAN Optimizer: Riverbed/others
  • Packet Shaper: Bluecoat
  • Terminal Server: Ion systems/others
  • Firewalls: Checkpoint
Qualifications
  1. 5 years of hands-on experience managing medium/large environments.
  2. Proficiency in installation, configuration, administration, and troubleshooting of data networks.
  3. Excellent communication skills.
  4. Ability to perform root cause analysis.
  5. Experience with Cisco, Juniper products, and wireless technologies.
  6. Understanding of SDWAN solutions.
  7. Ability to handle high-pressure situations.
  8. Experience working with load balancers, optimizers, DNS, DHCP, and IPAM solutions.
  9. Hands-on experience with IP addressing schema, VLSM, DHCP, DNS, etc.
  10. Knowledge of complex layer 2 technologies.
  11. Experience with NOC troubleshooting.
  12. Soft skills: Excellent communication and documentation skills, customer handling, and ability to work under pressure.
  13. Certifications: ITIL v3/v4, CCNA/CCNP -R&S, Juniper networking certifications.

The Senior System Administrator will also provide on-call support, resolve tickets within SLA, adhere to quality standards, and work on value-adding activities to ensure positive customer experience.

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