Senior Campaign Manager
2 weeks ago
Since 2014, Vitelco has been providing end-to-end Information Technology (IT) services to customers in Turkey and abroad. In addition to offering services in Software Development, Testing, DevOps, and IT Operations, Vitelco also develops its own products and operates as a system integrator for leading solutions in the sector.
Driven by the principles of Versatility and Innovation, we aim to deliver comprehensive, flexible, and value-added solutions to our clients.
We are currently seeking a Campaign Manager to join our team in Kuwait.
This role is based in Kuwait. Currently residing in Kuwait or willing to move to Kuwait
Responsibilities:
Design and execute end-to-end campaign and customer lifecycle activities for postpaid and prepaid segments.
Develop and implement campaign strategies to enhance customer engagement and increase revenue.
Collaborate with stakeholders to gather and prioritize requirements, convert them into technical specifications, and write user stories.
Work closely with development teams to ensure successful product implementation.
Conduct regular system audits and propose improvements.
Coordinate resolution of issues and technical problems during implementation.
Analyze complex datasets, extract insights, and produce clear, high-quality analytical documentation.
Write complex SQL scripts for data extraction and reporting (joins, indexing, etc.).
Develop and execute test scenarios with clients.
Present complex data in a clear, understandable way to non-technical stakeholders.
Required Qualifications:
5+ years of experience in
telecom
sector campaign management, particularly with postpaid/prepaid customers.
Minimum 2-3 years of business & technical analysis experience with strong organizational skills.
Strong analytical thinking and problem-solving abilities with attention to detail.
Excellent communication and collaboration skills.
Proficiency in SQL for data extraction and reporting.
Experience translating business needs into technical specifications and user stories.
Ability to write and execute test scenarios with clients.
Bachelor's degree in Business, Marketing, Data Science, or a related field (MBA is a plus).
English: Minimum B2 level.
Preferred Qualifications:
Experience in Campaign,
CRM
, or other customer-facing areas.
Proven telecom sector background.
Knowledge of Arabic - preferred but not required
Currently living in Kuwait or willing to relocate.
Skills:
Expertise in
CRM
systems and campaign management tools.
Knowledge of Martech solutions like Unica, SAS Marketing, Pega, Adobe (is a plus).
Familiarity with Unix/Linux commands.
Proficiency with databases (PostgreSQL, Oracle, MSSQL).
Ability to read logs and work with JSON/SOAP API integrations.
Experience creating C-Level reports.
Knowledge of Power BI or similar reporting tools.
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