Supervisor Communication trainer

4 days ago

Bengaluru, Karnataka, India Spes Manning Solutions LLP Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role & Responsibilities

  • Build and sustain professional and communication skills for the accounts VA trainers.
  • Post TTT certification, deliver at least 1 batch every half-year during Process Training.
  • Identify learning needs of agents, other learners, or business as a learning consultant.
  • Design training curriculum using the principles of Instructional Design.
  • Work closely with the Floor Support and Voice & Accent teams to use materials (e.g. recorded calls) from businesses in training and to customize training according to the project/process.
  • Observe and evaluate trainee performance during real-time training sessions.
  • Conduct 1:1, TEP, and RTR activities for all communication and soft skills trainers once every month.
  • Track and maintain batch-wise attendance and certification records for audit purposes.
  • Conceptualize, plan, and execute training and skilling initiatives for floor colleagues.
  • Initiate and participate in the projects of the team and the department.
  • Create refresher and huddle content every month and track floor penetration every week based on the TNA/TNI and audit results (Quality and VA) from the previous month.
  • Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational).

Preferred Candidate Profile

  • CAT score of 6.5 or above.
  • Undergo and clear TTT in-house certification program.
  • Graduate/Postgraduate.
  • Relevant experience of 1-2 years.

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