2nd Line IT Support Engineer

2 weeks ago

Chennai, Tamil Nadu, India Randstad Full time ₹ 9,00,000 - ₹ 12,00,000 per year

If Interested, please share your CV on

Key Responsibilities

  • Key focus on helpdesk service tickets, ensuring timely manner and first time

resolutions are focus.

  • Provide second-line technical support for desktops, laptops, mobile devices, and

applications, AI tools and SAAS based systems.

  • Troubleshoot and resolve Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)

and Azure-related issues.

  • Support and maintain Windows Server environments, including Active Directory,

Group Policy, and security configurations.

  • Assist with network troubleshooting, including VPN, firewalls, and general

connectivity issues.

  • Monitor system performance, identifying and resolving issues proactively.
  • Manage and support endpoint security solutions and compliance policies.
  • Assist in the deployment and administration of cloud-based services.
  • Document and update technical procedures, solutions, and IT policies.
  • Provide support for Microsoft Teams and SharePoint collaboration tools.
  • Work closely with Level 3 support and third-party vendors for complex escalations.
  • Train and mentor staff as needed.
  • Participate in IT projects, including cloud migrations, security enhancements, and

software rollouts.

What we are looking for:

Essential


• At least 5 years experience in a 2nd Line IT support role within a corporate

environment.


• Strong expertise in the Microsoft stack, including Windows 10/11, Windows Server

(/2019/2022), Microsoft 365, and Azure.


• Experience supporting Active Directory, Group Policy, DNS, and DHCP.

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