
Quality Analyst
2 weeks ago
-Performs call monitoring to monitoring formats &quality standards &provides trend data to management team
- Maintain defined On-call quality checks &other KPI
-Provides feedback to team members & help them to implement
-Auditing call ,Chats &Email
Required Candidate profile
Excellent verbal, written and interpersonal English communication skills
Effective listening and comprehension ability is must
Exp of Audit- Call , Email, WhatsApp & Chats
Hands on Excel sheet format
Perks and benefits
Day Shift & Flexible Working Hours
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