Administrator - L0

7 days ago

Mumbai, Maharashtra, India Wipro Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role Purpose

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction

Do

  • *Ensure timely response of all the tickets raised by the client end user*
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Mandatory Skills: BMS - Building Management System .

  • Administrator L0

    2 days ago

    Mumbai, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job DescriptionJob Title: Administrator L0Req Id: 105158City: MumbaiState/Province: MaharashtraPosting Start Date: 10/23/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic...

  • Administrator L0

    21 hours ago

    Mumbai, Maharashtra, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Administrator - L0

    3 hours ago

    Mumbai, Maharashtra, India Wipro Limited Full time

    **Role Purpose**: The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction **͏**: **Do**: - ** Ensure timely response of all the tickets raised by the client end user**: - Service requests solutioning by...

  • Desktop Engineer

    2 weeks ago

    Navi Mumbai, India Acharyaconsulting Services Full time

    Key Responsibilities :- Manage and troubleshoot Windows 11 OS environments, including system updates, configuration, and performance tuning- Oversee print services: installation, spooler diagnostics, server-side queue management, and user-level printer configurations- Configure and support Access Points (APs), SSIDs, and wireless connectivity for endpoint...

  • Network Engineer

    4 weeks ago

    Mumbai, Maharashtra, India Wipro Full time

    Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest...

  • Immediate Start: Deskside Support

    4 weeks ago

    Mumbai, Maharashtra, India Varite Full time

    Company Name VARITE India Private Limited About The Client Client is a global technology solution and services leader providing business-friendly solutions that enable future-readiness for clients We seamlessly bring together digital expertise strong industry-specific alliances and deep domain expertise from ITC Group businesses Our solutions and...