Senior Operations Manager – Behavioural

About Fusion Practices

Fusion Practices is a London-headquartered consulting and software firm recognised across the UK for delivering innovation in SaaS business applications. We specialise in Oracle Cloud solutions, Azure-based data platforms, and digital transformation for enterprise and government clients, including leading banks and insurers.

We are proud of our track record of industry recognition in the UK, where our products, services, and people have been consistently celebrated:

• ERP Today Innovation of the Year Award
  for our product
  GrantsNow
  built on Oracle PAAS.
• UKOUG 2025 Winner
  for
  Oracle Managed Support Partner of the Year
  and
  AI – Innovation of the Year
  .
• Gold Winner – GenAI & Innovation Champion of the Year 2025
  at the UK Oracle User Group (UKOUG) Community Awards.
• The ERP Today Awards
  : UK Innovation of the Year for GrantsNow and Employee of the Year recognition for our staff.
• British Computing Society (BCS) Finalist
  for
  Development Team of the Year
  and
  IT Vendor of the Year
  .

These accolades reflect both our technical leadership in Oracle Cloud and AI, and the strength of our people-focused culture. Joining Fusion Practices means being part of a company that is not only growing but also recognised internationally for excellence.

Role Overview

The Senior Operations Manager will act as a delegation and pulse check partner for leadership, ensuring structured communication, operational oversight, and improved employee engagement. Initially, this role is not about making independent decisions but about serving as a trusted extension of leadership by consolidating information, identifying issues, and shaping actions.

Over time, with repeated exposure and structured mentoring, the manager will take on greater independent responsibility, learning when to act and when to escalate.

Key Responsibilities

Delegation & Pulse Check

• Ensure operations are running smoothly and all loose ends are tied up.
• Serve as a single funnel of communication, reducing ad-hoc approaches to senior leadership.
• Conduct pulse checks with team members to sense morale, issues, and challenges.
• Document and track recurring concerns across teams.
• Act as the "eyes and ears" of leadership to spot early risks before they escalate.
• Summarise problems into structured statements rather than raw complaints.
• Escalate to leadership only when guidance or decisions are required.
• Build understanding of recurring patterns and gradually take independent action on standard situations.
• Grow into a decision-making role over time, through training and repeated exposure.

Operations & Organisational Leadership

• Oversee daily operations in the Chennai office, ensuring alignment with business and delivery goals.
• Identify gaps between HR execution and true operational needs, building a bridge where previous hires (pure HR or pure SMEs) have struggled.
• Drive employee engagement programmes with a focus on behaviour, motivation, and professional growth.
• Partner with global delivery leads to strengthen collaboration, governance, and cultural alignment.
• Monitor key operational metrics, recommend improvements, and ensure governance across processes.
• Support change management and adoption of new ways of working, applying behavioural understanding to reduce resistance.

What We Are Looking For

Academic & Professional Background

• Graduate or Postgraduate in Psychology, Organisational Behaviour, HR, or Management.
• 10+ years of operations experience, with at least 5 years in a leadership capacity.
• Strong behavioural and interpersonal background — ability to sense issues that are not explicitly spoken.

Preferred Skills & Leadership Attributes

• Mature presence that commands respect, supported by seniority in age and/or experience.
• Empathy and sensitivity in addressing people's concerns.
• Ability to foster trust between teams and leadership by being approachable.
• Encourages accountability and guides teams toward self-management.
• Strong communication skills; able to summarise issues clearly for leadership.
• Balanced profile: not purely HR, not purely SME — but an operations partner with influencing ability.

Why This Role is Different

• Designed to bridge the HR vs Operations gap where traditional hires fall short.
• Direct access to senior leadership as a trusted partner and delegation point.
• Opportunity to apply human psychology to real organisational challenges.
• Early role in shaping operational culture and employee experience in a growing office.
• Progressive path: from structured reporting and pulse checks to independent operational leadership.

What We Offer

• Senior leadership visibility and mentoring from UK and India leaders.
• Opportunity to shape operations and culture for a global consulting business.
• Competitive salary and long-term career progression.
• Exposure to both operational delivery and people-focused leadership.