QA AVP Team Leader

Purpose of the role

To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives. 

Accountabilities

• Identification of industry trends and developments to implement best practice in quality assurance Services.
• Collaboration with teams across the bank to align and integrate quality assurance processes.
• Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations.
• Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
• Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.
• Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements.
• Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
• Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Embark on a transformative journey as a Quality Assurance Analyst - AVP at Barclays, where you'll play a pivotal role in shaping the future. In this role, you'll be responsible to determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives. Join us in our mission to safeguard our business and customers from financial crime risks. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry.

Key critical skills required for this role include:

• QA AVP lead is a strong leader with Business & AML knowledge, commercial awareness, stakeholder management, risk awareness and control Mindset. The QA AVP lead is primarily responsible for managing a team of QA Analyst completing due diligence as mandated by the Barclays Policy & Procedure. While the primary role is to detect the bank from AML risk, a QA AVP lead must understand the service element provided to the Business, thereby adhering to committed SLAs.

• Quality Assurance AVP is responsible for detecting regulatory and / or reputational risk from financial crime – anti-terrorist, anti-money laundering, sanctions, corruption / bribery.  The role is responsible for the control governance across Corporate & Investment Banking.

• Manage a team size spanning c15-20 FTEs with functional accountability for the provision of Quality Assurance services in Corporate & Investment Banking business

• The role holder is responsible for meeting the regulatory obligations in the execution of quality assurance undertaken as part of the Know Your Customer process (KYC) for Onboarding and Refresh teams.

• The role holder is accountable to lead, develop and motivate teams undertaking complex KYC checks to ensure alignment to Barclays policy & Procedural requirements.

• QA AVP lead is a strong leader with Business & AML knowledge, commercial awareness, stakeholder management, risk awareness and control Mindset. The QA AVP lead is primarily responsible for ensuring all QA controls are executed as per QA framework. AVP QA is also responsible for implementation of minimum QA standards, a Financial Crime minimum standard for QA.

• The QA AVP lead will support testing and implementing of new controls and checks for QA teams to maintain the Quality Assurance framework.

• The QA AVP should take the lead in internal forum calls to calibrate errors alongside QA Managers. Additionally, they should conduct calibration calls with QC to discuss and reach agreements on the findings. The QA AVP must also ensure that appeals are addressed promptly by the Senior QA Leadership for reporting purposes.

• QA AVP is responsible for QA SLA reporting & KRI reporting within stipulated timelines.

• Use analytical skills to highlight areas of development for colleagues and areas in which the QC/QA process can be improved to ensure an improved Client experience and controls.

• Ability to priorities effectively, setting direction and targets, balancing resources and management stake and Proven Leadership experience including recruitment, structuring, leading and motivating operational teams to deliver results against stretching performance targets.

• QA AVP is responsible for setting clear & SMART objectives for the team & responsible for assessing team's performance providing constructive feedback & recognize achievements.

• Use strong communication skills to interact professionally with global leadership team and internal stakeholders, supporting the delivery of excellent Client service & in feeding back quality issues identified in the QA process.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital technology, as well as job-specific technical skills.

This role is based out of Pune.