Customer Relation Executive

13 hours ago


Manjeri, Kerala, India Wayons technologies LLP Full time ₹ 18,00,000 - ₹ 36,00,000 per year

CRE Job Role (Computer Networking Institute)

  1. Student & Client Communication

  2. Handle incoming calls and inquiries about networking courses (CCNA, cybersecurity, firewall, etc.).

  3. Provide detailed course information, duration, and fees.
  4. Follow up with leads generated through marketing or walk-ins.
  5. Guide students through the admission process.

  6. Relationship Management

  7. Maintain long-term relationships with existing students and corporate clients.

  8. Ensure student satisfaction during and after course completion.
  9. Collect feedback and resolve complaints or issues promptly.

  10. Sales & Admission Support

  11. Convert inquiries into enrollments by explaining course benefits.

  12. Achieve monthly admission targets.
  13. Coordinate with the sales and marketing team for promotions and events.
  14. Update student databases and CRM software.

  15. Coordination & Reporting

  16. Coordinate with trainers and admin staff to schedule batches.

  17. Maintain reports on leads, follow-ups, and conversions.
  18. Provide regular updates to management.

  19. Communication & Presentation

  20. Handle telecalling, email follow-ups, and WhatsApp communication.

  21. Present institute details confidently to students and parents.

Job Type: Full-time

Pay: ₹22, ₹40,000.00 per month

Work Location: In person



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