Manager - Sales Operations

Company Description

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us

Job Description

Role Overview

We are seeking a Salesforce Certified Sales Cloud Consultant with SaaS industry experience to design, implement, and optimize Salesforce Sales Cloud solutions. The consultant will partner with business stakeholders to translate requirements into scalable solutions, enhance sales productivity, and ensure Salesforce best practices are applied across the organization.

Key Responsibilities

• Solution Design & Implementation

• Collaborate with internal teams to gather business requirements and design Sales Cloud solutions.

• Configure and customize Salesforce Sales Cloud features (Leads, Accounts, Contacts, Opportunities, Forecasting, Territories, Products, Price Books, Quotes).
• Implement sales automation processes including lead routing/assignment, workflow automation, approval processes, and validation rules.

• Business Process Optimization

• Analyze existing sales processes and recommend improvements leveraging Salesforce functionality.

• Develop scalable solutions to improve pipeline visibility, forecasting accuracy, and sales productivity.

• Data Management & Reporting

• Ensure data integrity during migration and integrations with external systems.

• Create dashboards, reports, and analytics to support sales performance management.

• Stakeholder Engagement

• Act as the Salesforce subject matter expert (SME) for Sales Cloud.

• Train business users on new features and solutions.
• Provide post-implementation support and enhancements.

Qualifications

• Salesforce Certified Sales Cloud Consultant credential (active).
• Strong knowledge of Salesforce core architecture, declarative configuration, and Sales Cloud capabilities.
• Prior Experience in handling large scale & Complex SFDC Migrations.
• 6-10+ years of Salesforce administration or consulting experience, with at least 1–2 years supporting SaaS or subscription-based businesses.
• Strong understanding of SaaS revenue models (ARR, MRR, bookings, churn, renewals).
• Hands-on experience with CPQ and/or Revenue Cloud.
• Hands-on experience with data migration, integrations, and third-party applications.
• Strong problem-solving, communication, and presentation skills.

Additional Information

Preferred Qualifications

• Additional Salesforce certifications (Admin, Advanced Admin, Platform App Builder).
• Experience integrating Salesforce with SaaS billing systems (Eg: Chargebee, Netsuite).
• Background in Sales Operations, Revenue Operations, or Business Consulting in a SaaS environment.
• Experience with Partner Relationship Management.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.