Merchandiser – Brand Operations

4 days ago

Marine Lines Mumbai Maharashtra, India Dukaan Dost Full time ₹ 3,00,000 - ₹ 6,10,000 per year

Key Responsibilities:1. Strategy & Planning

  • Collaborate with Founders to define collection strategies, launch timelines, and pricing models.
  • Analyze sales data, customer insights, and market trends to drive operational and product decisions.
  • Optimize supply chain efficiency, stock levels, and turnaround time to ensure scalability.
  • Align sourcing, production, and inventory planning with business goals and growth targets.

2. Vendor & Factory Coordination

  • Manage day-to-day communication with suppliers and factories from sample development to bulk production.
  • Negotiate timelines, MOQs, and costs while maintaining a balance between quality, speed, and profitability.
  • Ensure compliance with brand quality, ethical, and sustainability standards.

3. Operations & Execution

  • Oversee sourcing, production, inventory, warehousing, and dispatch end-to-end.
  • Create and implement SOPs for sampling, QC, stock management, and dispatch workflows.
  • Ensure smooth order flow and efficient warehouse operations.
  • Take full ownership of all daily operational tasks and problem-solving.

4. Customer Service & Experience

  • Manage customer service operations and ensure timely issue resolution.
  • Analyze returns and exchanges to identify process or product gaps.
  • Maintain Monotone's brand promise of quality, reliability, and customer satisfaction.

5. Quality Control & Assurance

  • Set up quality checkpoints across the production process.
  • Ensure garments meet brand standards for fit, stitching, packaging, and finishing.
  • Identify recurring issues and implement corrective actions.

6. Logistics & Dispatch

  • Coordinate with courier partners for timely pickups and deliveries.
  • Manage invoicing, packaging, and dispatch documentation.
  • Track RTOs and implement measures to minimize delivery issues.

7. Cross-Functional Collaboration

  • Serve as the communication bridge between design, marketing, sales, and logistics teams.
  • Keep teams updated on production timelines, stock status, and dispatch schedules.
  • Support marketing campaigns with timely product readiness and availability.

8. Continuous Improvement

  • Track operational KPIs: production efficiency, delivery timelines, RTO rates, and stockouts.
  • Explore new fabrics, vendors, and technologies for cost efficiency and innovation.
  • Recommend process improvements, tools, and automations to scale operations effectively.

Requirements:

  • Bachelor's degree in Operations, Supply Chain Management, Business Administration, or related field.
  • 3–6 years of experience in apparel, fashion, or lifestyle operations (preferred).
  • Strong vendor management and negotiation skills.
  • Proficiency in Excel, ERP systems, and operational dashboards.
  • Excellent communication, planning, and leadership skills.
  • Ability to multitask and deliver in a fast-paced, growth-driven environment.

Job Type: Full-time

Pay: ₹12, ₹50,692.75 per month

Benefits:

  • Provident Fund

Work Location: In person

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