SME-RCM Customer

1 week ago

Hyderabad, Telangana, India Cognizant Technology Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Summary

The SME-RCM Customer & PT Services role is pivotal in ensuring seamless customer service operations within our organization. With a focus on payer domain expertise the candidate will utilize their skills in MS Word and MS Excel to enhance service delivery. This hybrid role requires a proactive approach to managing customer interactions and improving service efficiency during day shifts.

Responsibilities

  • Oversee customer service operations to ensure high-quality interactions and satisfaction.
  • Utilize MS Word and MS Excel to create and manage reports that track service performance.
  • Collaborate with team members to identify areas for improvement in customer service processes.
  • Analyze customer feedback to develop strategies for enhancing service delivery.
  • Implement best practices in customer service to align with company objectives.
  • Coordinate with the payer domain to resolve customer issues efficiently.
  • Provide training and support to team members on effective customer service techniques.
  • Monitor service metrics to ensure compliance with company standards.
  • Develop and maintain strong relationships with customers to foster loyalty.
  • Lead initiatives to streamline service processes and reduce response times.
  • Ensure all customer inquiries are addressed promptly and accurately.
  • Adapt to changing customer needs and adjust service strategies accordingly.
  • Contribute to the overall success of the company by delivering exceptional customer service.

Qualifications

  • Possess strong skills in MS Word and MS Excel for effective data management.
  • Demonstrate expertise in the payer domain to address customer inquiries.
  • Exhibit excellent communication skills for clear and concise customer interactions.
  • Have a proactive approach to identifying and solving customer service challenges.
  • Show ability to work collaboratively in a hybrid work model.
  • Display strong analytical skills to interpret customer feedback and service metrics.

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