Manager - Operations & F & B

5 days ago

Khalapur Navi Mumbai Maharashtra, India DHANRAJ GLOBAL CORPORATION PVT. LTD. Full time

Job Title: Manager – Operations & F&B

Department: Operations / Food & Beverage

Job Summary:

The Manager – Operations & F&B is responsible for overseeing the day-to-day operations of the hotel and resort, with a primary focus on the Food & Beverage department. The role ensures exceptional guest experiences, operational efficiency, profitability, and adherence to brand standards. This position requires a dynamic leader with strong business acumen, team management expertise, and a deep understanding of hospitality service excellence.

Key Responsibilities:

Operational Management

  • Oversee daily operations across all hotel and resort departments, with particular focus on F&B outlets, banqueting, and room operations.
  • Ensure smooth coordination between departments (Front Office, Housekeeping, Culinary, Maintenance, and Sales) to deliver seamless guest experiences.
  • Develop and implement operational policies, SOPs, and quality standards in line with brand and company guidelines.
  • Monitor and manage service quality to consistently exceed guest satisfaction goals and online review metrics.

Food & Beverage Leadership

  • Lead and manage all F&B outlets (restaurants, bars, banquets, room service, and catering) to achieve revenue and service objectives.
  • Collaborate with the Executive Chef and F&B team to plan menus, control food costs, and maintain consistent quality and presentation.
  • Drive upselling and promotional strategies to maximize F&B revenue.
  • Ensure compliance with hygiene, safety, and sanitation standards (HACCP, ISO, or local health codes).

Financial & Business Management

  • Prepare and manage departmental budgets, forecasts, and P&L statements.
  • Control operating costs, optimize resource utilization, and identify opportunities for revenue growth.
  • Analyze performance metrics and implement corrective actions where necessary.
  • Support the General Manager in achieving financial goals and developing long-term business strategies.

Team Leadership & Development

  • Supervise, train, and motivate operational and F&B staff to deliver exceptional performance.
  • Foster a positive and professional work culture aligned with company values.
  • Conduct regular performance evaluations and succession planning for key team members.

Guest Experience & Relationship Management

  • Handle VIP guests and resolve complex service issues promptly and professionally.
  • Monitor guest feedback and implement service improvement initiatives.
  • Ensure all guest interactions reflect the highest standards of hospitality and brand consistency.

Compliance & Safety

  • Maintain compliance with hotel policies, labor laws, and local government regulations.
  • Ensure adherence to health, safety, and environmental standards.
  • Oversee risk management and crisis response procedures.

Qualifications & Experience:

  • Bachelor's degree or Diploma in Hotel Management, Hospitality, or related field.
  • Minimum 12 years of hospitality experience with at least 5 years in a managerial or leadership role.
  • Proven track record in managing hotel or resort operations and F&B departments.
  • Strong knowledge of budget management, cost control, and service excellence standards.
  • Excellent communication, leadership, and decision-making skills.

Key Competencies:

  • Strategic and analytical thinking
  • Strong leadership and people management
  • Guest-centric mindset
  • Financial and business acumen
  • Operational excellence and attention to detail
  • Adaptability and problem-solving skills

Job Type: Full-time

Pay: ₹50, ₹75,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

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