Collection Officer

7 days ago


Sohna Chowk Gurgaon DelhiNCR, India Xpheno Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: NPA Telecaller – Collections

Location: Gurgaon

Experience: Minimum 2 Years

Department: Collections/Recovery

Reports to: Team Lead/Manager - Collections

Job Summary:

We are seeking an experienced and proactive NPA Telecaller – Collections to join our team in

Gurgaon. The ideal candidate will have a strong background in handling Non-Performing Assets

(NPA) recovery calls and collections, with excellent communication and negotiation skills. You will be

responsible for contacting customers with overdue accounts and ensuring timely recovery of dues in

accordance with company policies and regulatory guidelines.

Key Responsibilities:

Make outbound calls to customers with overdue loans or EMIs, primarily focused on NPA accounts

Explain outstanding dues, account status, and recovery process to customers

Persuade and negotiate with customers to make timely payments or settle accounts

Maintain accurate and updated records of interactions, promises to pay, and recovery status

Coordinate with the legal and field collection teams when necessary

Meet daily, weekly, and monthly targets for recovery and call volume

Ensure compliance with RBI and company norms while dealing with sensitive customer information

Handle objections and difficult conversations in a professional manner

Requirements:

Graduation: Bachelor's degree or equivalent qualification.

Minimum 2 years of experience in collections, recovery, or telecalling, preferably with exposure to

NPA accounts

DRA (Debt Recovery Agent) certified

Strong knowledge of collections processes and NPA classification

Good verbal communication skills in Hindi and English

Ability to handle pressure and meet recovery targets

Basic computer literacy (MS Office, CRM systems)

Strong interpersonal and negotiation skills

Self-motivated and goal-oriented

Working Days & Timings:

6 days a week

Standard office hours

Rotational Off

Benefits:

Performance-based incentives

Provident Fund, ESIC, and other statutory benefits

Interested candidates can apply with their updated resume. Immediate joiners will be preferred.


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