Collection Officer
2 days ago
Job Title: NPA Telecaller – Collections
Location: Gurgaon
Experience: Minimum 2 Years
Department: Collections/Recovery
Reports to: Team Lead/Manager - Collections
Job Summary:
We are seeking an experienced and proactive NPA Telecaller – Collections to join our team in
Gurgaon. The ideal candidate will have a strong background in handling Non-Performing Assets
(NPA) recovery calls and collections, with excellent communication and negotiation skills. You will be
responsible for contacting customers with overdue accounts and ensuring timely recovery of dues in
accordance with company policies and regulatory guidelines.
Key Responsibilities:
Make outbound calls to customers with overdue loans or EMIs, primarily focused on NPA accounts
Explain outstanding dues, account status, and recovery process to customers
Persuade and negotiate with customers to make timely payments or settle accounts
Maintain accurate and updated records of interactions, promises to pay, and recovery status
Coordinate with the legal and field collection teams when necessary
Meet daily, weekly, and monthly targets for recovery and call volume
Ensure compliance with RBI and company norms while dealing with sensitive customer information
Handle objections and difficult conversations in a professional manner
Requirements:
Graduation: Bachelor's degree or equivalent qualification.
Minimum 2 years of experience in collections, recovery, or telecalling, preferably with exposure to
NPA accounts
DRA (Debt Recovery Agent) certified
Strong knowledge of collections processes and NPA classification
Good verbal communication skills in Hindi and English
Ability to handle pressure and meet recovery targets
Basic computer literacy (MS Office, CRM systems)
Strong interpersonal and negotiation skills
Self-motivated and goal-oriented
Working Days & Timings:
6 days a week
Standard office hours
Rotational Off
Benefits:
Performance-based incentives
Provident Fund, ESIC, and other statutory benefits
Interested candidates can apply with their updated resume. Immediate joiners will be preferred.
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