IAM Shift lead

1 week ago


Pune, Maharashtra, India Tata Consultancy Services (TCS) Full time

Be the subject matter expert and the reference point for the Access Management team

  • Perform user access management by provisioning or de-provisioning user access

  • Representing the team in meetings as required

  • Knowledge of Access Review/Attestation Management

  • Folder access permissions

  • Privileged access controls

  • Closure of raised incidents

  • Handling queries related to password resets, login issues etc.

  • Monitor the request queue, team mailboxes, review and follow SOP procedures to add, edit or delete specific accesses for specific systems as requested.

  • Respond to general questions about access requests.

  • Follow up with required approvers/stakeholders for approvals or clarifications through phone, email or tickets.

  • Contribute to the Knowledge Management Database. Record events and problems and their resolution in knowledge base/SOP

  • Read and review the standard operating procedures and required training materials. Create additional documentation, as needed to support the process.

  • Engage in knowledge transfer session for any newly on boarded application that comes under the scope of user access management.

  • Direct unresolved issues to the next level of support personnel

Location

Pune

Job Function

BUSINESS PROCESS SERVICES

Role

Lead

Job Id

385222

Desired Skills

IAM

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE


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