Solutions Consultant

2 weeks ago

Bengaluru, Karnataka, India Conviva Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Solutions Consultant

Conviva helps the world's top brands to identify and act on growth opportunities across mobile and web apps, video streaming services, and Agentic AI experiences. Our platform delivers real-time performance analytics to transform every customer interaction into actionable insight, connecting experience, engagement, and technical performance to business outcomes. By analyzing client-side session data from all users as it happens, Conviva reveals not just what happened, but how long it lasted and why it mattered—surfacing behavioral and experience patterns that give teams the context to retain more customers, resolve issues faster, and grow revenue.


What Success Will Look Like:

  • Drive customer outcomes that lead to successful renewals and expansions by aligning use case delivery with business goals and demonstrating ongoing value.
  • Lead onboarding and discovery to understand customer goals, map use cases, and drive time-to-value.
  • Train and enable users across roles—from engineering to executive—to build lasting platform expertise , trust and stickiness. This should lead to building customer champion.
  • Prioritize, multitask, and thrive under pressure. Your mission? Drive successful customer engagements and outcomes for about 15+ accounts. 
  • Collaborate with cross functional teams such as Account management, Integration and Validation team to complete customer deliverables . 
  • Collaborate with Product, and Engineering to close feedback loops and influence roadmaps. 
  • Leverage product analytics, observability metrics, and customer data to surface insights that drive growth and retention.
  • Actively identify expansion/up-sell opportunities by understanding product usage trends and customer pain points. 
  • Produce RCA reports, QBRs, and best practices documentation that reinforce Conviva's value proposition. 
  • Take steps to ensure customer is using all the products and services they are contracted for to ensure value realization. 

Required Skills & Qualifications:

  • 3-5 years in a customer-facing, technical consulting, technical account management, customer success , Professional service or solutions engineering role in a SaaS environment.
  • Experience working with analytics platforms such as NPAW, MUX, Amplitude, Mixpanel, Quantum Metric, Content Square or Adobe Analytics
  • Background in media streaming, video QoE or eCommerce platforms. 
  • Strong communication and relationship-building skills—you know how to engage stakeholders at all levels.
  • Demonstrated success in helping customers turn data into action, ideally in a product-led analytics or observability context.
  • A flexible, organized, and adaptable learner with a strong capacity for mastering new technologies and products.
  • Passion for Customer success, teaching, problem-solving, and continuous learning.
  • Approximately 20% travel required, based on business needs. 

Bonus Points: 

  • Experience with scripting (e.g., Python, JS) , building solutions using REST APIs. 
  • Hands-on experience with statistical methods, SQL, or data visualization.
  • Familiarity with A/B testing frameworks or digital optimization tools. 

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at  Join us to help extend our leadership position in big data streaming analytics to new audiences and markets 

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