Projects & Business Transformation PMO

It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description: 

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart

The Projects & Business Transformation PMO role is a multi-faceted position, which requires the incumbent to interact across departments and cross functionally, supporting identification, development and execution of strategic initiatives within GTM, Digi Ops, Credit, CBO and Cloud. The role will manage key strategic and tactical initiatives for the business (commercial side), supporting business users and management to identifying business opportunities, map and standardize processes (streamlining), find common solutions, potential best practices both intra APAC & Global solutions to increase operational efficiencies and foster increased growth aligned to the Country specific plans and objectives. Key areas of focus will include;

• Lead workflow assessments in GTM & Back office functions (mainly) to streamline internal operating models, establish new or evolving business model whilst advancing customer experience, consolidation opportunities, and supplementary tools.
• Evaluate and identify common IS requirements to support GTM needs, bring country teams together for consolidated requirement establishment, and solution development in areas of ERP, CRM, Digital Transformation, XVantage, BI Tools & Programs, supporting by prioritized needs, working with and across India and Global supporters.
• Support Global local  initiatives as lead PMO to ensure India is consistent in approach, optimizes resource pools effectively through guidance of key deliverable and tollgates, and keeping Executive Leaders informed with key decision points and roadblocks as needed.
• Process standardization following global methodologies such as ISO 9001 and 27001.
• Agile methodologies to support quick changes and consistent results from earlier stages, Scrum, Agile, OKR's and Design Thinking.

Responsibilities, Supporting Actions & End-Results

Major Responsibility:       PMO and Business Excellence

Supporting Actions:      Work with and establish a defined network with dedicated department leads from establishing requirements, developing appropriate execution plans / timelines, procedures and SLA's.

Understanding & Assess potential Best Practices with APAC & Globally, to establish fit for purpose and developments needs to retain critical leverage and ROI to India.

Actively participate in key data driven projects across the business, provide insight using BI, process mapping tools and Agile methodologies to assist formulating business plans, sensitivity analysis and ROI

Provide structure guidance and tactical execution plans to departments in India for common application and assessment of Strategic Goals, evaluating "as-is" baselines, including challenge and success factors

Establish the appropriate PMO structures including squads, sprints, product owner, Scrum master and planning, templates & cadence to ensure both systematic and effective management of initiatives to objectives and tollgates

Supplement initiatives to bring in appropriate expertise needed to bridge country gaps and provide required advise and support (leader as a coach)

Establish relevant performance indicators and measurement systems, Scorecard is required, VDM is optional, to ensure areas of adoption, growth, productivity is evolving to desired outcomes and support benchmarking insights

Actively participate in cross functional teams to evaluate adoption of new business models set or transformation of old models e.g. Credit, Finance, Digi Ops, GTM, Central Back Office.

Deliver Executive Management Reporting for India in support of broader business intelligence and decision making needs

Create a critical thinking culture, train the team on the main tools for process improvement, build ownership and interdependence.

Lead the PMO in establishing project management standards and Best Practices with a focus on Agile and Scrum frameworks

Develop and implement PMO strategies to enhance project delivery, ensuring alignment with organizational goals

Facilitate the adoption of Agile methodologies within project teams, ensuring a thorough understanding of Scrum practices and principles

Lead India Business Excellence initiatives and Champion / Lead Process Improvement and cascade/PMO new release strategies

Coordinate with other department and global partners leads to seek optimized deployments, agree common utilization tracking & best practices

Drive Business Requirement collation through proactively seeking BU inputs, moderating against objectives

Support new business start-ups and growth initiatives 

Adhoc support to conduct gap analysis, solution selection and create deployment schedules

Establish relevant performance indicators and measurement systems, Scorecard is required, VDM is optional, to ensure areas of adoption, growth, productivity is evolving to desired outcomes and support benchmarking insights

Actively participate in cross functional teams to evaluate adoption of new business models set or transformation of old models e.g. Credit, Finance, Digi Ops, GTM, Central Back Office.

Deliver Executive Management Reporting for India in support of broader business intelligence and decision making needs

Create a critical thinking culture, train the team on the main tools for process improvement, build ownership and interdependence.

Major Responsibility:       PMO (India & Global Initiatives)

Supporting Actions:      Actively participate in global & India initiatives, through project management schedules and support cost benefit

Continuously evaluate Shared Services model optimization, from inception through transition management and stabilization

Track key milestones to ensure adoption and progress is on track, escalate roadblocks and remediation actions required to Senior Management

Work closely with CCE and GTM/ Finance Directors to support Global Steering Committee reviews on progress, gaps and deliverables

Coordinate as "Lead" or "Team Member" in ASEAN & HK PMO where required to create a harmonized network for project execution (Process improvement, Cloud, Finance, Pricing, mainly Back-to-back order management  etc.)

Share & absorb best practices across all departments to increase speed of adoption rates and business model synergies  

Decision Making Authority Level

Guidelines: Describe the authority held by the position by listing the main decisions that the position is free to make and explain the decisions that depend on the position's advice.

Job Qualifications and Educational Requirement

Guidelines: Provide the education, experience, skills and competencies necessary to perform the position.

• 5-10 years professional experience in Global Program & Project execution, with strong background of  IT markets with BA/4 year degree
• Experienced in executing comprehensive & complex Strategic Programs & Projects, with International experience of multi country, multi language change management knowledge
• Strong interpersonal & communication skills, with the ability to communication across all levels within a global organization, proving balanced and objective statements, with strong negotiation skills
• Proven ability to resolve complex problems with minor leadership direction, apply pragmatic judgment in remediation solutions & execution
• Self-motivated with a team spirit, sets realistic & achievable but still challengeable goals, objectives & timelines
• Cross culturally aware to adjust influencing & negotiation skills without compromising to the objective
• Advanced analytical skills with high attention to detail
• Highly adaptable in a fast paced environment, ability to transition from Strategy to Hands-On mentality to deliver success criteria
• Scrum master, Agile coach, OKR's (Objectives and Kew Results) and Process Improvements tools knowledge to process streamline (VISIO, Blueworks, Jira, Trello, etc…)
• Operational and Business Excellence knowledge with proven experience mapping cross functional process with high level of complexity.

IM Competencies

Guidelines: Provide the IM Competencies necessary to perform the position.

• Change Agent – Support Business Units in transforming & realigning the business
• Collaboration & Influence – Work effectively with all parties to positively impact business performance
• Strategic & Global Mindset – Anticipate future trends, act beyond day-to-day concerns, and take global approach doing business
• Judgment & Decision Making – Read/assess situations and respond appropriately
• Results Orientated – Exceeds goals and work to improve / transform business
• Strong leadership capabilities influencing, coaching and mentoring people
• Build confidence and transfer ownership to people
• Strong accountability
• Passion for fostering a culture of continuous improvement and collaboration.