Billing Process Lead

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Come grow with us.

As the Billing Process lead you will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region.

We are offering the following shift patterns:

Early Shift: 6:00 AM IST - 3:00 PM IST

Mid-Shift: 12:30 PM IST - 21:30 PM IST

Night Shift: 6:30 PM IST - 3:00 AM

How you'll make a difference, key responsibilities:

• Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy
• The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies.
• Performing end-to-end Billing activities and follow established policies, procedures, and management guidance.
• Manage the daily activities by ensuring timeliness and meeting all required SLA.
• Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.
• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

The qualities that help you thrive

Mandatory Requirements

• Demonstrated ability to manage complex, project or milestone-driven billing activities in a fast-paced project environment.
• Core experience leading the full billing cycle.
• Knowledge of SLA, KPI AND UAT.

The following qualifications and experience are highly desired. We encourage you to apply, all applications will be considered.

• Bachelor's degree in finance & accounting or any Business-related course.
• 6 to 8 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
• Excellent communications skills in both written and spoken English.
• Advanced knowledge and understanding of accounting standards and procedures and internal controls.
• Experience working with ERP, i.e. Oracle Systems or SAP is preferred.
• Previous experience in process migration/transition is preferred.
• Experience working in Shared Services or BPO is preferred.
• Demonstrated success in cross-cultural, virtual team environments.

• Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
• Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at  

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.