Service Delivery Manager-AMS

5 days ago

Bengaluru, Karnataka, India Capgemini Full time ₹ 12,00,000 - ₹ 36,00,000 per year

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role
Provide technical support for cloud databases and consumer data platforms across APAC.Ensure smooth data transactions between upstream and downstream systems.Monitor service performance and drive SLA compliance.Investigate and resolve incidents; manage problems and escalations.Act as the primary contact for stakeholders, ensuring timely updates and service improvement recommendations. Your Role
Application Management Expertise – Experience in managing, upgrading, and supporting cloud-based consumer data platforms.Service Delivery & SLA Management – Proven ability to monitor and meet SLA targets with minimal breaches.Incident & Problem Management – Strong skills in resolving incidents, conducting root cause analysis, and managing recurring issues.Stakeholder Communication – Excellent communication skills for engaging clients, partners, and suppliers.Continuous Improvement Mindset – Ability to analyze service data and contribute to process optimization initiatives.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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