Software Development Manager, International Operations Tech

Do you want to help reinvent how Amazon does International Operations? Do you want to be involved in optimizing all segments of fulfillment, from inventory allocation across Fulfillment Centers to delivery to the customer's doorstep?

Amazon Global-focused Operations Technology Solutions (ARTS) team is seeking a Software Development Manager (SDM). This manager will lead a team of developers to innovate and automate Amazon IN Operations and beyond The team's scope is extensive; the projects could involve anything that will improve Amazon Operations efficiency in India, Japan, China, Mexico, Brazil, and more.

This is a people management position, managing technical people.

The candidate should have:

• An extensive background in software development to relate and coach with their directs. They will also need to interact with PMs without needing developers in the early stages.
• Experience leading and growing a team of ~10 developers. This role delegates and mentors. It is not an IC development role.
• An insistence on high standards; rigorously advocating software engineering best practices.
• Strong communication skills to bridge the gap between tech and business. They will interact with both developers, technical managers, product managers, and customers.

Key job responsibilities

• Work with developers and project management to define project roadmaps. Follow through on plans to deliver high-quality solutions on schedule.
• Career management and development of direct reports. This includes 1:1s and tracking of career goals.
• Lead with empathy. The candidate will lead difficult conversations such as performance, compensation, policies, and cross-team priority alignment.
• Setting and maintaining high software engineering standards. Code, design, security, privacy, and operational readiness reviews are foundational.
• Be involved in yearly planning and setting long-term team vision.
• Communicate effectively through both verbal and written mediums.
• Make high judgment tradeoffs on competing priorities when necessary.

A day in the life

• Start of Day: Check emails and other communication channels from over the night. Follow-up as necessary.
• Morning 1:1s while having coffee in the lounge
• Meet with a project manager to discuss project blockers and possible resolutions
• Attend a design review after lunch, prompting discussion and giving feedback
• Review business requirements for an upcoming project

• 7+ years of engineering experience
• 3+ years of engineering team management experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
• Experience implementing security controls in solutions
• English proficiency, both speaking and writing

• Experience in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between
• 3+ years of leading development of applications backed by AWS services or using other cloud based technologies and services experience
• Knowledge of fulfilment operations
• Experience with Java, Typescript, and/or Python

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