Human Resources Operations Specialist

2 days ago

Hyderabad, Telangana, India Sonata Software Full time

Job Description Summary

We are seeking a detail-oriented and experienced
HR Services Specialist
. The ideal candidate will have extensive experience with
HR onboarding processes
,
SAP SuccessFactors
, and
HR data administration
. This role plays a critical part in ensuring high-quality employee experience through accurate query resolution, efficient onboarding, and support across the employee lifecycle.

Experience

  • Minimum
    5+ years
    of experience in HR Service Delivery roles.
  • Hands-on experience with SAP SuccessFactors
    and other HR systems (e.g., SAP HCM).
  • Mandatory experience with HR onboarding processes
    .
  • Proven background supporting end-to-end HR operations, including employee lifecycle processes such as benefits, rewards, transfers, and offboarding.
  • Experience in SLA-driven environments handling high-volume HR transactions and inquiries.

Key Responsibilities

  • Ensure timely and accurate completion of transactional requests and HR queries in line with defined SLAs and priorities.
  • Provide exceptional support and resolution of employee and manager HR-related queries.
  • Maintain and update employee records in HR systems (e.g., SAP, SuccessFactors) with high accuracy.
  • Own end-to-end data administration processes including follow-ups for missing information or approvals.
  • Adhere strictly to Desktop Procedures and Knowledge Base articles for all transactions.
  • Comply with the Maker-Checker process to maintain quality control across HR operations.
  • Proactively monitor data accuracy and ensure compliance with data privacy standards.
  • Support onboarding processes with a focus on a seamless and efficient new hire experience.

Qualifications

  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • Proficiency in
    SAP SuccessFactors
    and exposure to other HR platforms.
  • Understanding of HR data systems, onboarding workflows, and HR service delivery best practices.
  • Assessment sheet must be submitted along with the resume for consideration.

Non-Technical Requirements

  • Exceptional verbal and written communication skills
    –
    non-negotiable
    .
  • Strong organizational skills and attention to detail.
  • Proven ability to work independently and handle confidential data with integrity.
  • Self-motivated and proactive in identifying and solving operational issues.

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