manager - group benefits and wellbeing operations

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of MANAGER - GROUP BENEFITS AND WELLBEING OPERATIONS

Business: People

Principal responsibilities

• The incumbent will be responsible for working with the Benefits Leads in supporting the delivery of the Benefits projects and initiatives, including BAU activities like case management, working on employee data..
• Analyze benefits dashboards, data and trends and recommend programs to improve outcomes and employee experience.
• Will be responsible for delivering Reporting, Analytics, and Insights on full range of benefits activities.
• Support employee queries and escalations through case management by coordinating with country/benefits SMEs or external vendors as required.
• Work closely with Benefits Leads on implementation and execution of benefits related processes, projects, and system changes across world. Partner with colleagues locally and globally to ensure streamlined delivery of benefits related process administration.
• Exhibit ownership of own work and ability to work independently and work as a part of team with minimal guidance.
• Proactive approach to process improvement, ensure appropriate controls and governance on processes delivered by the team.

Leadership & Teamwork

• Must display high sense of accountability, active listening
• Must be highly empathetic towards colleagues
• Good communication skills to collaborate well with stakeholders or regional partners

Qualifications

• Bachelor's/post-graduate degree in business, human resources, related field or equivalent.
• 7-8 years of demonstrated experience/responsibility in administering or managing employee benefits/pension/ recognition and wellbeing program in one or more of the countries/regions (EMEA, MENAT, UK, ASP). UK benefits experience as an SME is desirable.
• Must demonstrate data-driven problem-solving ability, knowledge and proven records on establishing governance.
• Proficiency in MS Office applications such as Excel, Word, PowerPoint.
• Knowledge of SAP HR platform, Service Now and/or benefit administration platforms as advantage
• Basic knowledge in Project Management.
• High regard for confidentiality and discretion.
• Ability to perform effectively in a flexible, matrixed work environment and meet deadlines appropriately.
• Must have strong written and verbal English communication skills including presentation skills.
• Basic knowledge/minimum experience as process lead (IC) will be an extra advantage.

What additional skills will be good to have?

• Exposure in working with teams based across multiple locations.
• Ability to work well independently in a high-volume environment.
• Relationship Management: ability to navigate through complex, matrix organizations.
• Strong, research, customer service, problem-solving and organizational skills.

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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