Travel Support Specialist

4 days ago

Bengaluru, Karnataka, India Rippling Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

*Note:
This role requires flexibility across different time zones, with the following shift options:*
APAC Shift: [10 AM PM IST]

EMEA Shift: [2 PM PM IST]

PST Shift: [10 PM AM IST]

*The role operates on a rotational shift basis, so it requires you to be available to work during different time zones as required by the business needs.*
Off Days: The role includes two consecutive fixed off days (which may not always fall on weekends).

About The Role
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. As a member of our quickly growing Travel support team, you will be responsible for directly supporting our users' travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler.

This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes

What You Will Do

  • Responsible for supporting our Rippling customers and resolving issues related to our Travel Products.
  • Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
  • Leverage phone, chat, email functionality, and video conferencing to help our customers optimize Rippling's Travel Product
  • De-escalate and resolve issues by leveraging platform and industry expertise.
  • Responsible for documenting product functionality and country-specific nuances and training Global Support Team members.
  • Become a product expert - you'll be a go-to resource for both customers and coworkers.
  • Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client's needs are met

What You Will Need

  • Required: Proficient in English; written and verbal communication skills
  • 3+ years of work experience in a customer/client-facing role
  • Demonstrated experience problem-solving with attention to detail
  • Organizational skills and experience improving processes
  • Flexibility with changing job duties and responsibilities
  • Time management skills and ability to prioritise

*Bonus*
3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel

2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level

IATA accreditation (WWAFT/WAII/BA2)

  • Information Technology Support Specialist

    6 days ago

    Bengaluru, Karnataka, India Vasu Travel & Tourism LLC Full time

    Company Description Welcome to Vasu Travel & Tourism LLC, your go-to partner for comprehensive travel solutions. We specialize in both B2B and B2C services, offering competitive travel tickets, streamlined visa assistance, and reliable transfers. Our expert team ensures seamless travel experiences for both corporate needs and personal adventures. With...

  • Business Travel Support Specialist

    4 days ago

    Bengaluru, Karnataka, India beBeeSupport Full time US$ 55,000 - US$ 85,000

    Travel Support Specialist JobWe are seeking a skilled Travel Support Specialist to deliver exceptional travel support to our users. This role requires strong analytical skills, attention to detail, and excellent communication skills.The ideal candidate will have 3+ years of experience in TMC/BT Consultant roles, covering all supplier products (air, rail, and...

  • Travel Consultant I

    2 days ago

    Bengaluru, Karnataka, India BCD Travel Full time

    Your ideas can drive the future of corporate travel Join BCD and challenge the status quo Senior Travel Agent Full time Bangalore India As a Senior Travel Consultant you are the face of our company You ll communicate and respond to requests for current and new clients helping them travel smart and achieve more Do you communicate effortlessly and...

  • Travel Support Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeTravel Full time ₹ 50,00,000 - ₹ 80,00,000

    The primary objective of this role is to provide exceptional travel support services, ensuring seamless and efficient experiences for individuals or groups.Key Responsibilities:1. Arranging flights, accommodations, transportation (car rentals, etc.), and other travel logistics.2. Managing travel expenses and ensuring costs stay within allocated budgets.3....

  • Travel Support Administrator

    1 week ago

    Bengaluru, Karnataka, India NES Fircroft Full time

    "Join our dynamic Travel Support team, where quick thinking and smart decisions make a real difference for our contractors and staff".ABOUT THE ROLE:A travel support administrator is responsible for planning, organizing, and managing travel arrangements for individuals or groups, ensuring smooth and efficient travel experiences. This role involves booking...

  • Travel Support Administrator

    2 weeks ago

    Bengaluru, Karnataka, India NES Fircroft Full time

    "Join our dynamic Travel Support team, where quick thinking and smart decisions make a real difference for our contractors and staff". ABOUT THE ROLE: A travel support administrator is responsible for planning, organizing, and managing travel arrangements for individuals or groups, ensuring smooth and efficient travel experiences. This role involves...

  • Travel Support Administrator

    9 hours ago

    Bengaluru, Karnataka, India NES Fircroft Full time US$ 40,000 - US$ 80,000 per year

    "Join our dynamic Travel Support team, where quick thinking and smart decisions make a real difference for our contractors and staff".ABOUT THE ROLE:A travel support administrator is responsible for planning, organizing, and managing travel arrangements for individuals or groups, ensuring smooth and efficient travel experiences. This role involves booking...

  • Travel Logistics Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeLogistics Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Travel Logistics SpecialistWe are seeking an experienced Travel Logistics Specialist to join our team in Bangalore. In this role, you will be responsible for coordinating travel arrangements for our clients and ensuring seamless execution of their trips.The ideal candidate will have a strong background in travel logistics, excellent communication...

  • Travel Support Associate

    3 weeks ago

    Bengaluru, Karnataka, India NES Fircroft Full time

    Travel Support Associate (US / CNRL) Location: Bangalore Shift Timing: 9:30 am – 6:30 PM "Join our Team as a Travel Support Associate – Plan Adventures and Create Experiences" ABOUT THE ROLE: "Coordinator will be responsible for overseeing the end-to-end travel arrangements for the organization, ensuring seamless and cost-effective travel experiences...

  • Cyber Security Specialist

    1 week ago

    Bengaluru, Karnataka, India Vasu Travel & Tourism LLC Full time

    Company Description Vasu Travel & Tourism LLC is your trusted partner for comprehensive travel solutions, providing both B2B and B2C services. We offer competitive travel tickets, efficient visa assistance, and reliable transfers. With expert team support, we ensure seamless travel experiences for both corporate and personal travel needs. Our 24/7 support...