Engineer

6 days ago

Belgaum, Karnataka, India Aequs . (unit Ii) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Responsibilities:

  • Managing the IT helpdesk tool service request and incident
  • Monitor the IT incident and service request SLA.
  • Categorize and record reported queries and provide solutions.
  • Providing voice support to end users.
  • Escalate, if needed, unresolved problems to a higher level of support
  • Creating Service request and Incident behalf of end user in helpdesk Tool
  • L1 and L2 Support and troubleshooting on server, Network and Voice Infrastructure
  • Troubleshooting skills on MacBook, Windows 10, 11 OS
  • Multifunction Canon Network printer troubleshooting
  • Troubleshooting skills on conference room equipment
  • Maintain accurate records of all IT assets including desktops, laptops, printers, mobile devices, and networking equipment
  • Ensure timely tagging documentation and tracking of assets from procurement to decommissioning
  • Coordinate with vendors and internal teams for procurement of IT hardware, software licenses, and peripherals as per approved requirements
  • Excellent communication skills and the ability to work effectively in a team.
  • Follow up with vendors or service provider related any software or hardware issues.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.

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