Packaging Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Leads and develops the design and creation of packaging material for a manufacturing organization.

Responsibilities

• Develop and assess the processes and quality control system for package design practices; supervising the team's performance and compliance to the processes.

• Validating team-level developed standards and procedures to get design packages for both internal and external audiences through packing design team or on-site packaging engineers.

• Managing the design and creation of packaging operations for an organization; training design methods and implementation within the organization.

• Providing guidance and support and encouraging the package design team to generate creative ideas; organizing and coordinating the team's brainstorming process.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Extensive Experience:

• Anticipates customers' needs and satisfies them proactively.

• Resolves complex customer complaints or problems.

• Teaches others how to deliver excellent customer service in a variety of settings.

• Applies the concept of 'Moments of Truth' to customer service.

• Participates in developing a variety of effective ways to deal with difficult customers.

• Recovers from a service failure in a way that enhances customer's esteem of the organization.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience:

• Reviews others' writing or presentations and provides feedback and coaching.

• Adapts documents and presentations for the intended audience.

• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

• Communicates well downward, upward, and outward.

• Employs appropriate methods of persuasion when soliciting agreement.

• Maintains focus on the topic at hand.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Extensive Experience:

• Advises others on the assessment and provision of all technical solutions.

• Engages appropriate subject matter resources to effectively resolve technical issues.

• Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.

• Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.

• Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.

• Assumes accountability for personal technical performance and holds others responsible for theirs.

Benchmarking: Knowledge of the concepts, methods and tools used in benchmarking; ability to carry out a systematic process for identifying and achieving better performance and practices in a manufacturing environment.
Level Working Knowledge:

• Uses benchmarking for basic manufacturing purposes, such as identifying leaner operations.

• Locates the best records for given operational tasks.

• Compares one's own organization against best performance levels for a specific process.

• Gathers information about high performers in particular areas of interest.

• Documents best practices to be evaluated for one's own organization.

Manufacturing Application Systems: Knowledge of company and industry databases and applications used in a manufacturing environment; ability to operate, maintain and update these systems.
Level Working Knowledge:

• Uses and maintains information or data stored in specific application; reports unusual situations.

• Documents the major interfaces and dependencies to and from other systems.

• Follows procedures for the maintenance and upkeep of the databases.

• Uses all basic features of the information system in context of own work.

• Works with a specific type of manufacturing application or information system.

Package Graphic Visualization: Knowledge of visualization tools and techniques ; ability to create images to communicate abstract messages on packages to a target audience.
Level Extensive Experience:

• Advises others on how to use graphic visualization to express complicated ideas.

• Oversees all image generation activities within a department.

• Analyzes the advantages and disadvantages of introducing new technologies into package graphic visualization.

• Evaluates best practices of package graphic visualization to improve design concepts and techniques within the organization.

• Monitors compliance to design policies that are set by the organization.

• Recommends appropriate design concepts based on client needs.

Packaging: Knowledge of packaging tools, approaches and practices; ability to package products and components safely and attractively.
Level Working Knowledge:

• Assists in packaging machine installation, maintenance and repair work under the direction of senior staff.

• Operates a packaging machine to fulfill a series of packaging tasks according to a company or client's specifications.

• Adheres to the packaging development process and assists in executing key packaging phases.

• Conducts basic packaging testing such as finished package testing, simulated distribution testing, leak testing.

• Produces package specifications for a new product or package.

Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.
Level Working Knowledge:

• Documents common hardware, software and communications problems and likely resolutions.

• Troubleshoots typical technical problems in a specific area.

• Works with vendor-specific diagnostic guides, tools and utilities to discover application problems.

• Adheres to standard troubleshooting procedures to ensure effectiveness of resolutions.

• Participates in setting evaluation standards and criterion for troubleshooting.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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