Head Delivery

Job Title: Head Delivery & Client Onboarding

Location: Bangalore (On-site; full-time)

At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a womens safety geo-tracking app into a globally recognized logistics optimization platform.

Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30 countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics.

Reports To: Global Head Customer Success

Locus is looking for an experienced Delivery Leader to build and lead our global delivery organization, owning end-to-end client onboarding, implementation, and go-live for enterprise customersparticularly in the Western markets (North America & Europe). The role requires strong operational leadership, enterprise program management expertise, and the ability to scale a high-performing, customer-centric team that can deliver complex multi-country rollouts.

1. Build & Lead the Delivery Function

   • Establish the global delivery organization from the ground up, including process design, governance models, and performance metrics.
   • Hire, mentor, and scale a high-performing delivery team with regional leaders, project managers, solution architects, and onboarding specialists.
   • Drive collaboration between Product, Engineering, and Customer Success to ensure smooth handover from sales to delivery to BAU operations.

2. Enterprise Implementation Excellence

   • Own end-to-end delivery for large-scale, multi-process enterprise clients from contract signature to successful go-live.
   • Develop and enforce project management frameworks (PMO standards, risk management, change control).
   • Ensure implementations meet contractual obligations, SLAs, and customer KPIs.

3. Stakeholder & Executive Management

   • Serve as the primary delivery escalation point for senior stakeholders at client and internal leadership levels.
   • Navigate complex global accounts with multi-country stakeholders, ensuring alignment and proactive communication.

4. Scale & Standardize Operations

   • Implement repeatable onboarding and delivery playbooks that can scale across industries and geographies.
   • Measure delivery efficiency through data-driven KPIs and continuously improve processes for speed, quality, and customer satisfaction.

5. Western Market Client Focus

   • Leverage cultural and operational understanding of Western enterprise clients to ensure high adoption and smooth change management.
   • Adapt delivery and onboarding approaches for clients in North America and Europe.

• Experience: 1218 years in enterprise SaaS delivery, implementation, or program management, with at least 5 years in a leadership role.
• Proven track record of scaling delivery organizations in a high-growth environment.
• Strong understanding of Western enterprise customer expectations, governance, and communication styles.
• Experience delivering multi-country, multi-stakeholder rollouts for Fortune 500 or equivalent clients.
• PMP/Prince2/Agile certifications preferred.
• Ability to travel globally as required.

• On-time, on-budget delivery of client go-lives.
• High customer satisfaction & NPS at go-live.
• Reduction in time-to-value across projects.
• Scaled delivery team with defined global/regional roles and playbooks.

Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization.

Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.