Desktop Support Engineer

1 day ago

Bengaluru, Karnataka, India Western Digital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Description :

- Technician 3, Desktop Support (IT Asset Management Analyst , HAM , CMDB, ITAM, ServiceNow)

Job Description:

1. Asset Management (Primary Focus) :

- Maintain accurate and up-to-date records of all IT assets (hardware, software, peripherals, licenses).

- Track the full asset lifecycle from procurement to deployment, maintenance, and disposal.

- Conduct regular physical and digital asset audits and reconciliations.

- Ensure all assets are properly tagged, labeled, and inventoried.

- Collaborate with Finance, Procurement, and IT teams for budgeting, compliance, and purchasing.

- Update and manage records in the asset management tool (e.g., ServiceNow).

- Ensure Just-In-Time inventory support for the region.

Desktop Support :

- Provide Level 1 and Level 2 IT support for internal users (hardware, software, peripherals, and connectivity issues).

- Support via walk-in, remote tools, email, chat, or ticketing system (ServiceNow).

- Install and configure desktops, laptops, printers, scanners, mobile devices, and related peripherals.

- Troubleshoot and resolve common issues: internet access, password resets, email access, and printer malfunctions.

- Escalate complex or unresolved issues to higher-tier support or specialised teams.

- Perform system diagnostics, log analysis, and root cause identification.

- Document all support incidents in the ticketing system and maintain resolution records.

Technical Onboarding & Training :

- Assist with new user setups and onboarding, including system configuration and orientation.

- Provide user training on system usage, best practices, and tools.

- Create and update training documentation, quick-start guides, and support FAQs.

Inventory & Procurement Support :

- Track and manage inventory of computers, accessories, peripherals, licenses, and more.

- Coordinate with vendors and internal stakeholders for procurement and refresh cycles.

- Assist in the installation and retirement of systems according to IT lifecycle policies.

Reporting & Compliance :

- Generate and analyse monthly reports on ticket metrics and asset audit results.

- Support audits and compliance activities with accurate asset documentation.

- Present insights and trends based on ServiceNow data and Excel reports.

Qualifications :

- Bachelors degree in Information Technology or related field (or equivalent experience).

to 8 years of hands-on experience in desktop support and asset management.

- ITIL Foundation certification (preferred).

- Experience working with ServiceNow or similar ticketing/asset systems.

Technical :

- Asset Management Systems (ServiceNow preferred)

- Microsoft Excel (Advanced Level)

- Windows OS, macOS, MDM (SCCM, JAMF, Intune)

- Basic scripting (PowerShell preferred)

- Knowledge of LAN, WAN, VPN, and network troubleshooting

Interpersonal :

- Strong communication skills, both verbal and written.

- Ability to support VIPs and non-technical users patiently and clearly.

- Documentation, collaboration, and follow-up skills.

- Proactive and customer-focused mindset

  • Desktop Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Vinva Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Looking for the Desktop L1 Engineer for Field SupportTroubleshoot & resolve desktop, laptop, printer and replacement of all the respective hardwareBasic understanding of NetworkingDiploma/Graduate with Hardware & Networking Certificate is mustProvident fund

  • Desktop Support Engineer

    7 days ago

    Bengaluru, Karnataka, India Capgemini Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    About The Role   We are seeking a skilled and customer-focused Desktop Support Engineer  to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and...

  • Desktop Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Capgemini Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description We are seeking a skilled and customer-focused Desktop Support Engineer to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and...

  • Desktop Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Capgemini Engineering Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionWe are seeking a skilled and customer-focused Desktop Support Engineer to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and...

  • Desktop Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Capgemini Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description We are seeking a skilled and customer-focused Desktop Support Engineer to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and...

  • Desktop Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Caxton Associates Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Caxton Associates:Caxton Associates, founded in 1983, is a global trading and investment firm with offices in New York, London, Singapore, Monaco and Dubai, and launching Bangalore in 2026. Caxton Associates' primary business is to manage client and proprietary capital through global macro hedge fund strategies. As part of our continued growth, we are...

  • Desktop Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Caxton Associates Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About Caxton Associates:Caxton Associates, founded in 1983, is a global trading and investment firm with offices in New York, London, Singapore, Monaco and Dubai, and launching Bangalore in 2026. Caxton Associates' primary business is to manage client and proprietary capital through global macro hedge fund strategies.  As part of our continued growth, we...

  • Desktop Support Engineer

    4 days ago

    Bengaluru, Karnataka, India Instrumentation and control solutions Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    We are hiring Desktop Support Engineers at the followinglocations: Baska (Halol)Paonta SahibSikkimRoorkeeBangaloreRequirements:•Experience: 2-10 years•Skills: IT/Desktop Support , User Management, Data Backup, Restoration, Handling of QMS activity.Immediate joiners will be preferred.Interested candidates can share their CVs at -WhatsApp : Job Types:...

  • Desktop Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Artech Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role & responsibilitiesSummary:-Responsible for managing the delivery and support of IT production systems and services. This role involves driving incident, issue, and outage management, performing investigations, and ensuring timely restoration of services to minimize business disruption.Key Responsibilities:-Provide desktop support for hardware, software,...

  • Desktop Support Engineer

    1 week ago

    Bengaluru, Karnataka, India ASV Consulting Services PVT Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a knowledgeable and customer-oriented Desktop Support Engineer to join our IT team. The ideal candidate will provide technical support to end-users, troubleshoot hardware and software issues, and ensure optimal performance of desktop systems.Key Responsibilities:Provide first-level technical support for desktop hardware, software,...