Named Account Manager III

About Avaya
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The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

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Job Information

Job Code:

Job Family: Sales

Job Function: Field

Position Overview

We are seeking an experienced Sales Account Manager with 13-15 years of expertise in Enterprise SaaS sales, Unified Communication, and Contact Centre solutions. The ideal candidate will have a proven track record of managing large accounts, particularly in the North and East India regions. As a Sales Account Manager, you will be responsible for developing and maintaining strong relationships with key clients, driving sales growth, and ensuring customer satisfaction.

Key Responsibilities

• Develop and execute strategic sales plans to achieve sales targets and expand our customer base in North and East India.
• Manage and nurture relationships with large enterprise accounts, ensuring high levels of customer satisfaction and retention.
• Identify new business opportunities and develop strategies to pursue them.
• Collaborate with internal teams & Avaya partner community to ensure seamless delivery of solutions and services to clients.
• Provide regular sales forecasts and reports to senior management.
• Stay updated on industry trends, market conditions, and competitors to effectively position our solutions.
• Participate in industry events, conferences, and networking opportunities to promote our brand and solutions.

Qualification

• Engineering degree with a MBA preferred.
• 13-15 years of experience in Enterprise SaaS sales, Unified Communication, and Contact Centre solutions.
• Proven experience in managing large accounts in North and East India.
• Strong understanding of the Enterprise SaaS industry and market dynamics.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and as part of a team.
• Key requirement is for someone with a passion for Business and Growth. A go getter with a never give-up attitude
• Strong problem-solving skills and a customer-centric mindset.
• Willingness to travel as needed.

Experience
Years of Experience

Education

Bachelor degree or equivalent experience

Master Degree is preferred

Preferred Certifications
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at ) and applicable Privacy Statement relevant to this job posting (accessible at ).