Transition Manager

19 hours ago

Hyderabad, Telangana, India bf89a272-712d-42a3-b2cd-ecc3247c4539 Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Minimum 4 years in IT Transition (process movement, i.e., candidate movement from one country to another)
  • Candidates available to join within a notice period of 3045 days are preferred.

Key Responsibilities

  • Lead and manage end-to-end transitions for mid- to large-scale deals, ensuring smooth delivery and minimal service disruption.
  • Define and align transition success criteria, outputs, and deliverables with onsite and internal stakeholders.
  • Prepare, manage, and track detailed transition plans and stream-specific activities (KT plans, IT/application provisioning for new joiners, reporting, RAID logs, etc.).
  • Oversee and monitor Knowledge Transfer (KT) sessions with SMEs, ensuring complete technical and process coverage.
  • Measure the effectiveness of KT and other transition streams, identifying gaps and mitigating risks proactively.
  • Provide regular status updates and detailed progress reports to stakeholders, including onsite teams and leadership.
  • Collaborate closely with delivery, operations, and onsite teams to drive seamless execution.
  • Ensure accurate process documentation, including reviewing and validating Process Maps and SOPs.
  • Drive all transition milestonesTransition Kick-off, KT, Ramp-up, Go-Live, tollgates, and final transition closure.
  • Identify, track, and manage risks and issues, taking timely corrective actions.
  • Offer expertise, guidance, and best practices in transition management.
  • Conduct go/no-go readiness assessments and support smooth service acceptance into steady-state operations.
  • Capture lessons learned and contribute to strengthening organizational transition frameworks and methodologies.

Key Skills

  • Excellent verbal and written communication skills, along with strong presentation abilities.
  • Strong stakeholder management and client-facing experience.
  • Proficiency in risk management, decision-making, and handling pressure.
  • Leadership and people management skills to drive cross-functional coordination.
  • Strong governance, quality compliance, and reporting discipline.
  • Ability to manage conflicts, handle escalations, and ensure timely resolution.

Requirements

  • 1215 years of total experience, including a minimum of 5+ years in IT/Non-IT transition management.
  • Proven track record in leading mid- to large-scale transitions from the US or other global regions to India.
  • Hands-on experience in knowledge transfer planning, service migration, and client onboarding.
  • Strong critical-thinking and problem-solving capabilities, with the ability to address broad issues and facilitate informed decision-making.

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