Sr. Manager

2 weeks ago

Hyderabad, Telangana, India Credence HR Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Experience: 13+ Years

Location: Hyderabad/ Gurgaon

Skills: Transformations, Process Excellence, Operational Excellence, Process Re-engineering, Process Improvements, Continuous Improvements, RPA, Automation

Preferred Industry: BFSI/ BPO/ KPO/ IT Services - Contact Centers/ Customer Service/ Hi-Tech

Role Summary:

  • Led the automation/ process excellence program to meet requirements, manage UAT, and oversee go-live for specific accounts.
  • Identify suitable processes for automation and develop business cases, project charters, and documentation (RPA assessments, BRD, use cases).
  • Achieve targeted FTE benefits and assess business impacts.
  • Collaborate with operations and customers to validate automation opportunities.
  • Use statistical models and forecasting to predict volumes, capacity, and customer behavior.
  • Apply data aggregation and mining techniques for insights through dashboards and reports.
  • Manage multiple projects, address delays, and oversee project execution.
  • Supervise and coach project teams, both client and internal.
  • Handle client expectations, review deliverables, and support proposal creation and effort estimation.

In case you wish to apply for the role, write to us today

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