Remedy Developer

2 weeks ago


Bengaluru East Karnataka, India Xpetize Full time US$ 90,000 - US$ 1,20,000 per year

Job Title :
Remedy Developer

Location :
Bangalore

Job Type :
Full-time

Experience Level :
3 to 5 years

Job Summary
We are looking for an experienced BMC Remedy Developer to join our IT Service Management team. The ideal candidate will have hands-on experience in developing, customizing, and maintaining BMC Remedy AR System and ITSM Suite applications. You will work closely with ITSM analysts, administrators, and stakeholders to deliver robust and scalable IT service solutions.

Key Responsibilities

  • Design, develop, and maintain custom workflows, forms, and applications within the BMC Remedy AR System.
  • Customize and configure ITSM modules (Incident, Problem, Change, Asset, etc.) to meet business requirements.
  • Integrate Remedy with external systems using web services, APIs, or custom connectors.
  • Troubleshoot and resolve issues in the Remedy environment, including performance tuning and bug fixes.
  • Participate in requirement analysis, solution design, and implementation planning.
  • Maintain documentation for configurations, customizations, and code changes.
  • Support upgrades, patching, and migration activities.
  • Collaborate with cross-functional teams including infrastructure, security, and business units.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 37 years of experience with BMC Remedy AR System and ITSM suite.
  • Strong experience in Remedy Developer Studio.
  • Good understanding of ITIL processes and workflows.
  • Experience with BMC Atrium CMDB, Smart IT, and SRM (Service Request Management).
  • Knowledge of web services, REST/SOAP integrations, and JavaScript.
  • Strong analytical and problem-solving skills.
  • Excellent communication and documentation skills.

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