Cluster Sales Manager

3 days ago

Arrah, Bihar, India Nagarmal Sheonarain Son's Full time US$ 90,000 - US$ 1,20,000 per year

Team Leadership and Development:

- Lead, coach, and motivate a team of Store Managers to ensure high performance across all stores.

- Develop training programs to enhance the skills of the store staff, ensuring they are knowledgeable about products, customer service standards, and store operations.

- Conduct regular performance reviews and provide feedback to improve team performance.

- Foster a positive work environment that encourages teamwork and collaboration.

Sales and Performance Management:

- Drive sales performance across all stores in the cluster by setting clear targets and monitoring achievement.

- Analyze sales data, identify trends, and implement strategies to increase sales and profitability.

- Create action plans for underperforming stores and monitor their progress.

- Ensure effective inventory management to maximize stock availability and minimize stock outs.

Customer Experience and Brand Standards:

- Ensure that all stores provide a consistent and exceptional customer experience.

- Monitor store adherence to brand standards, visual merchandising guidelines, and store layout.

- Address customer complaints and issues promptly to maintain a high level of customer satisfaction.

Operational Efficiency:

- Oversee the day-to-day operations of all stores, ensuring they run smoothly and efficiently.

- Ensure compliance with company policies, procedures, and safety regulations.

- Manage store budgets and control costs, ensuring profitability without compromising quality or service.

- Implement loss prevention strategies to minimize shrinkage and theft.

Communication and Reporting:

- Regularly communicate with senior management to provide updates on store performance, staffing issues, and other key metrics.

- Prepare and present regular reports on sales, inventory levels, staffing, and operational issues.

- Foster open communication between stores to share best practices and improve overall performance.

New Store Openings and Closures:

- Support the opening of new stores within the cluster, ensuring proper staffing, training, and operational setup.

- Coordinate store closures or relocations, ensuring that all processes are followed smoothly.

Market Research and Competitor Analysis:

- Stay informed on the latest retail trends, competitor strategies, and market conditions.

- Implement strategies to keep the stores competitive and aligned with market demands.

Qualifications:

Education: A Bachelors/Masters degree in Business Administration, Retail Management, or a related field is preferred.

Experience:

- Minimum of 7 years and above of experience in retail management, with at least 3 years and above in a multi-store or regional management role.

- Experience in apparel or fashion retail is highly desirable.

Skills:

- Strong leadership and team management skills.

- Excellent communication, interpersonal, and problem-solving skills.

- Proven ability to drive sales and profitability through strategic planning and execution.

- Strong analytical skills and proficiency in using retail management software and Microsoft Office Suite.

- Ability to handle multiple priorities and work in a fast-paced environment.

Key Attributes:

- Strong decision-making capabilities.

- Customer-focused with a passion for delivering excellent service.

- Results-driven and goal-oriented.

- Ability to work independently and as part of a team.

- Flexibility and adaptability to changing retail environments.

Work Environment:

- The role requires regular travel between the stores within the cluster, as well as frequent time spent in-store to oversee operations.

  • Must be willing to work weekends, evenings, and holidays as needed based on business requirements.

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