Software Support Executive

2 weeks ago

Najafgarh, Delhi, India Shaurya Software Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job description:

Position Overview: We are seeking a dedicated and customer-focused Technical Support Executive to join our team. The Executive will play a crucial role in providing exceptional assistance to our customers, addressing their inquiries, resolving issues, and ensuring a positive experience throughout their interactions with our company.

Technical Support:

  • Utilize basic HTML & CSS skills to format content, and assist in resolving front-end display issues and creating print ready templates.
  • Assist customers with technical problems, offering step-by-step guidance and solutions to help them navigate software, hardware, or other technical challenges.
  • Document technical issues and solutions for future reference and knowledge sharing.

Customer Assistance:

  • Respond promptly and professionally to customer inquiries via various communication channels, including phone, email, chat, and social media.
  • Provide accurate and helpful information to customers regarding our products, services, policies, and procedures.

Issue Resolution:

  • Diagnose and troubleshoot customer issues, taking ownership of the problem until it is resolved to the customer's satisfaction.
  • Escalate complex issues to appropriate teams or higher-level support when necessary, ensuring timely resolution.

Product Knowledge:

  • Develop a comprehensive understanding of our products and services to provide accurate and relevant information to customers.
  • Stay up-to-date with product updates, features, and changes to effectively address customer inquiries.

Customer Education:

  • Educate customers on how to use our products and services effectively, providing tips and best practices.
  • Offer tutorials and guidance to help customers maximize the value of our offerings.

Feedback and Improvement:

  • Collect customer feedback, suggestions, and complaints, and communicate them to relevant teams for continuous improvement.
  • Proactively identify trends in customer issues and propose solutions to enhance the overall customer experience.

Documentation:

  • Maintain detailed and accurate records of customer interactions, inquiries, and solutions in the CRM system.
  • Create and update support documentation, FAQs, and knowledge base articles.

Cross-Functional Collaboration:

  • Collaborate with other departments such as Sales, Marketing, and Product Development to relay customer feedback and insights.
  • Share insights on customer needs and pain points to drive product and service improvements.

Qualifications:

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Proven experience in a customer support or service role.
  • Excellent verbal and written communication skills.
  • Empathy, patience, and the ability to remain calm under pressure.
  • Strong problem-solving skills and attention to detail.
  • Technical aptitude and ability to learn and navigate new software and systems.
  • Ability to handle multiple tasks simultaneously and prioritize effectively.
  • Proficiency in using CRM software and support ticketing systems.

If you're passionate about providing exceptional technical support and enjoy assisting customers with their inquiries and challenges, we invite you to apply. Please submit your resume and a cover letter highlighting your relevant experience and customer-centric approach. We look forward to considering you for this important role.

Job Types: Full-time, Permanent

Pay: ₹10, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

  • Inside Sales Support Executive

    5 hours ago

    Najafgarh, Delhi, India Isourse Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We're Hiring | Inside Sales Support Executive Are you a recent graduate passionate about sales and marketing? Ready to kickstart your career in a dynamic and growth-oriented environment? This opportunity might be just for you Position: Inside Sales Support Executive Eligibility: B.Tech / BCA / BE graduates (2022 – 2025 batch only) Academic Requirement:...

  • CSE (Customer Support Executive)

    2 weeks ago

    Najafgarh, Delhi, India Saber technologies Pvt. Ltd. Full time ₹ 2,40,000 per year

    We are looking for Customer Support Executive for Dwarka locationHiring for candidates who can handle customer queries and can help Customers with Technical or Non-technical queries over the phone.Location: DwarkaWorking Days: 6 days a week (rotational off)Work timings: Day ShiftsWhat we are looking for?Graduate or Result AwaitedFresher's or Experienced with...

  • Executive Assistant

    7 days ago

    Najafgarh, Delhi, India 551e6296-df91-43ca-ab99-54128b343dfc Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Company DescriptionBEST INFRASTRUCTURE (INDIA) PRIVATE LIMITED is a construction company headquartered at BEST PLAZA in Netaji Subhash Place, Pitam Pura, Delhi, India. With a strong presence in the infrastructure sector, the company is well-positioned to drive robust construction projects and contribute to urban development. As a growing organization, BEST...

  • Sales Backend Support

    4 days ago

    Najafgarh, Delhi, India Proviso Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Job PurposeTo manage the complete backend sales operations including proposal generation, CRM updates, documentation, reporting, and inter-department coordination. This role is the operational backbone of the sales team, ensuring all customer proposals are timely, technically sound, and aligned with Company's processes.Key Responsibilities1. Proposal...

  • Sales Executive

    6 days ago

    Najafgarh, Delhi, India dotclear Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company Descriptiondotclear is an innovative leader in accounting software solutions, specifically catering to Micro, Small, and Medium Enterprises (MSMEs). With a strong foundation rooted in a distinguished Chartered Accountancy firm, dotclear leverages expertise in both finance and technology to deliver comprehensive business solutions. The company is...

  • Assistant Manager(MARG Software)

    2 weeks ago

    Najafgarh, Delhi, India Client of solutionbox Full time ₹ 3,60,000 - ₹ 6,00,000 per year

    We are looking for an experienced and result driven Assitant manager(Marg software)We are looking for a dynamic and detail-oriented Assistant Manager with a strong background in using Marg ERP Software. The ideal candidate will have at least 3 years of hands-on experience in Marg and a solid understanding of accounting, inventory, and billing processes. You...

  • Motor Policy Issuance

    6 days ago

    Najafgarh, Delhi, India ES SUPPORT PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Title: Motor Policy IssuanceExperience: 1.6 YearsMode: Work from OfficeLocation: GurgaonJob Description:We are looking for a detail-oriented and dedicated professional to join our Motor Policy Issuance team. The ideal candidate will be responsible for processing and issuing motor insurance policies, verifying documents, coordinating with internal teams,...

  • Technical Support Engineer

    2 days ago

    Najafgarh, Delhi, India Infinity Assurance Solutions Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The Job -To Provide Customer Care and Technical Support for AV, IT, IPFD, Display, PC, LED TV etc. in Warranty, Installation and other servicesLocation: US Complex, Adjacent to Jasola Apollo Metro Station, Main Mathura Road, New DelhiApply via the link:Background to the RoleOne of our Business Division specializes in Installation, Warranty and Post-warranty...

  • HR Executive

    4 hours ago

    Najafgarh, Delhi, India AHA Technocrats Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Company DescriptionAHA Technocratsis a leading software development company delivering web, SaaS, mobile, and AI-driven solutions. We also specialize in end-to-end IT recruitment, remote tech staffing, and digital marketingservices like SEO and PPC. Trusted by global startups and enterprises, AHA Technocrats blends technology and talent to accelerate...

  • Executive Assistant

    2 weeks ago

    Najafgarh, Delhi, India Staff Badhao Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for an Executive Assistant located in South Delhi, specifically Okhla Phase 2. The Executive Assistant will be responsible for a variety of day-to-day tasks including providing executive administrative assistance, managing expense reports, and delivering...