Associate Process Manager

Associate Process Manager

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Loans- Associate Process Manager- Responsibilities

• Assisting analysts/senior analysts with query resolution & exceptions
• Client Management – establish self as a valued partner and work closely to achieve goals defined.
• Handling client escalations & independently managing back office operations
• Generate Management Information (daily/weekly/monthly)
• Managing Daily/Weekly/Monthly calls with the client
• Mentoring & grooming of new/existing team members
• Highlight risk/control issues within the process to Senior Managers and work on mitigating them
• Identifying PI opportunities and deliver benefits
• Identify RPA opportunities within the process
• Documentation and Change Management
• Lead various quality initiatives across processes managed

Minimum Qualifications-

• Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)

• 3 to 5 years of experience in handling team of minimum 10 members and has good experience and knowledge of Processing of Syndicated Loans - Participation/Agented /Bilateral Deals.

• Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope

• Knowledge of / prior experience with offshoring processes and methodologies highly preferred

• Seeking a challenging new position in a dynamic high growth company and industry.

• Should be good with logical and quantitative abilities.

Preferred Qualifications-

• Ability to manage and complete specific tasks with minimal direction

• Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes

• Willingness to continuously learn, upgrade skills and stay relevant to business demands

• Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

To know more about us, visit

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law