Applied AI Support Engineer- SME

5 days ago

Chennai, Tamil Nadu, India DevRev Full time ₹ 5,00,000 - ₹ 15,00,000 per year

DevRev

DevRev's AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America's Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Core Responsibilities:

  • Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.
  • Flexibility to work in morning and afternoon shifts
  • Need to analyze trends, test and train the DevRev bot regularly
  • Educate and Empower DevRev users
  • Be the technical expert and answer product questions to take full advantage of the product
  • Build and maintain relationships with the customers
  • Be the customer champion and collaborate with product & engineering team on customer requirements
  • Should be comfortable in writing customizations using the below mentioned languages
  • Ability to think outside the box and build quicker solutions
  • Support DevRev users round the clock on different levels of queries
  • Build Q&A pairs for the bot and think innovatively to empower the bot
  • Understand customer signals, collaborate with customer success teams to avoid churn
  • Ability to converse profoundly and suggest value add features to help customers enhance their business goals.
  • Collaborate with cross functional teams like Sales, customer success, product, engineering and bots engineering.
  • Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.

Qualifications:

  • BE/ B Tech, or equivalent educational or professional experience.
  • 4-7 years Support Experience.

  • Knowledge on the following programming languages:

    ReactJS (MERN)

    HTML / CSS

    JavaScript / TypeScript

    Python

    SQL

    Golang

  • Comfortable having technical conversations with technical and non-technical people.

  • Problem solving around technical, product, and business questions.
  • Excellent English communication skills - both verbal and written.
  • Collaborative and team oriented.

Culture

The foundation of DevRev is its culture - our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth's most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev

  • Automation Model SME

    3 weeks ago

    Chennai, Tamil Nadu, India Sutherland Full time

    Established in 1986, Sutherland is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining...

  • Automation Model SME

    1 week ago

    Chennai, Tamil Nadu, India Sutherland Full time

    Established in 1986, Sutherland is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by...

  • AI Expert

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeArtificialIntelligence Full time ₹ 30,00,000 - ₹ 40,00,000

    Job Title: AI VisionaryThe role of the AI Applications Engineer is instrumental in driving organizational growth by spearheading the strategic implementation and governance of AI tools.This position plays a pivotal part in ensuring that our AI initiatives are executed with precision, security, and compliance, ultimately enhancing our technological...

  • AI Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India inlogic Technologies Pvt. Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Type: Full-timeJob Location: ChennaiExperience: 1.6 YearsAbout UsWe're building an AI centre of excellence to deliver cutting-edge AI development and consulting services. As we scale, we're seeking passionate Entry Level AI Engineers to join our team, working with senior architects to prototype, deploy, and consult on AI-powered solutions across...

  • Senior AI/ML Engineering Lead

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeMachineLearning Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

    Machine Learning Solutions EngineerWe are seeking a highly skilled Senior AI/ML Engineer to build the next gen applications for our global customers.The ideal candidate will design, implement, and deploy Machine Learning solutions to solve complex problems and deliver real business value.Design and develop production-grade ML models to enhance customer...

  • AI Algorithm Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeArtificialIntelligence Full time ₹ 15,00,000 - ₹ 20,00,000

    AI Algorithm EngineerWe are seeking a highly skilled AI Algorithm Engineer to join our team in Chennai, India.This role involves collaborating with our AI and HPC centers of excellence to drive innovation through hackathons and engineering conferences.The successful candidate will also engage in applied R&D to further product roadmaps and generate patent...

  • AI Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Varite Full time

    Job Description :We are seeking a passionate and skilled AI Engineer to join our growing team. This mid-level role is ideal for someone with a strong foundation in machine learning and AI development, who thrives in building Proof of Concept (POC) applications and deploying scalable AI solutions on cloud platforms. You'll collaborate with cross-functional...

  • AI ML Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Taskus Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    *What We Offer:*At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive...

  • AI Engineer

    1 week ago

    Chennai, Tamil Nadu, India beBeeMachine Full time ₹ 18,00,000 - ₹ 25,00,000

    Artificial Intelligence ProfessionalAbout the RoleWe are seeking an innovative and hands-on AI professional to join our data science team. The ideal candidate will collaborate with data scientists, ML Ops engineers, and full-stack developers to bring AI-driven ideas into production.Key ResponsibilitiesDesign and implement machine learning pipelines and...

  • Pioneering AI Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeArtificial Full time ₹ 8,00,000 - ₹ 12,00,000

    About UsWe're a pioneering team developing AI-driven solutions to tackle the world's most pressing data and AI challenges. Our mission is to make a positive impact on millions of lives and create a better, more sustainable world.Job RoleThis is an exciting opportunity for an Ai Engineering Intern to join our remote team. The intern will assist in the...