Assistant Manager Operations

2 weeks ago

Mumbai, Maharashtra, India Retail Scan Management Services Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Assistant Manager Operations (Customer Insight)

Job Summary:

This role at Retail Scan plays a pivotal role in ensuring the accuracy, quality, and timeliness of intelligence

data collected from the field. Acting as a critical interface between the field teams and backend Quality Control (QC) operations, this position requires strong leadership, operational efficiency, and a continuous improvement mindset. The incumbent will own project implementation, manage field and QC teams, design processes, ensure compliance to SOPs, and collaborate with cross-functional teams to meet client expectations.

Key Responsibilities:

1. Team & Process Management

  • Lead and mentor a team of Team Leaders (TLs) and Quality Control Executives to ensure high-quality data validation and delivery.
  • Allocate QCE resources to projects based on daily requirements.
  • Oversee manpower planning including hiring, leaves, and team development.
  • Conduct performance evaluations of TLs and QC quarterly.
  • Ensure daily gate meetings are conducted by TLs for planning and updates.
  • Coach team members to resolve operational challenges and maintain process knowledge.
  • Present MIS in weekly Field Review Meetings; highlight key deficiencies and drive resolution with field teams.

2. Project Ownership & Client Coordination

  • Act as the primary liaison between field operations, backend QC, IT support, and client servicing
  • teams.
  • Own end-to-end project lifecycle including project setup, questionnaire creation, outlet/SKU master
  • management, and migration to updated workflows.
  • Address field-related issues such as outlet duplication, address validation, and outlet type
  • confirmation.
  • Lead IT coordination for workflow changes, new feature development, and UAT. Document and submit
  • all development requests with approvals.
  • Prepare QC manuals (PPT) prior to project go-live, including visual aids and guidelines.

3. Quality Control & Reporting

  • Define and implement QC metrics; design training manuals based on these standards.
  • Supervise daily QC operations to ensure targets are met with accuracy and consistency.
  • Validate MIS reports through dashboards and pivots before sharing with clients.
  • Create and validate outlet payout files (monthly), covering both individual and key account dealers.
  • Circulate FBN (Field Brief Note) to relevant teams as required.

4. Process Design & Documentation

  • Translate project briefs into clear SOPs and training documentation.
  • Upload and manage project-specific surveys on the RS automation system (Retail Hub).
  • Maintain accurate documentation for internal and client use.

5. Cross-functional Collaboration

  • Identify opportunities to streamline processes by leveraging synergies between field and QC projects.
  • Collaborate closely with the IT team to address process bottlenecks and improve system workflows.

Qualifications & Skills:

  • Bachelor's degree required; MBA preferred.
  • 5–8 years of experience in field operations, market intelligence, or QC management.
  • Strong leadership and team management skills.
  • Proficiency in Excel (including Pivot Tables, Dashboards) and exposure to MIS reporting.
  • Experience with workflow systems and processing documentation.
  • Excellent communication and coordination skills.
  • Detail-oriented with a strong quality and process mindset.

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