Business Analyst

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.

Summary

The Business Analyst's role is to analyze, specify and validate the business needs of the organizations. In this role, the BA will plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Analyst is also responsible for supporting the development process, and ensuring that project deliverables are met according to specifications. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.

Required Qualifications

• College diploma or university degree in software engineering, computer science, or business administration or equivalent work experience
• 5 or more years in business analyst experience (Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development)
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
• 2 years direct experience in the creation of test scripts and the execution of testing such as Smoke, String, Unit, Load, System, QA, UAT, PIV, Regression or others
• Strong knowledge of testing best practices and methodologies
• Experience with testing web and desktop applications
• Proven data analysis, data verification, and problem-solving abilities
• Excellent PC skills and technical fluency
• Familiarity with software and database development and network architecture
• Experience with formal project management methodologies
• Exemplary attention to detail

Desired/Preferred Qualifications

• Experience with core software applications, including MS CRM, Sharepoint, MS GP, SQL Server 2005 and above
• Experience in overseeing the design, development, testing and implementation of software solutions, systems, or products
• Experience importing data for use in report software, spreadsheets, graphs, and flow charts
• Experience creating project charters, process diagrams, functional specifications, report layouts, training materials, use cases, and system text scripts
• Excellent written and oral communication skills
• Excellent listening, presentation, and interpersonal skills
• Ability to communicate ideas in both technical and user-friendly language
• Able to prioritize and execute tasks in a high-pressure environment
• Ability to be self-motivating and work independently
• Experience working in a team-oriented, collaborative environment

Essential Functions

• Meets with executive leadership, decision makers, business owners, technical owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues
• Collaborates with project managers and project sponsors to determine project scope and vision
• Identifies project stakeholders and establish roles and responsibilities (process owners, change champions, etc.)
• Conducts interviews and product analysis to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
• Develops and utilizes standard templates to accurately and concisely write requirement specifications
• Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team
• Develops prototypes of interfaces and attributes based on findings
• Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
• Identifies and establishes scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions
• Works with stakeholders and project team to prioritize collected requirements
• Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team
• Develops and conducts peer reviews to ensure that requirement specifications are correctly interpreted
• Manages and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary
• Communicates changes, enhancements, and modifications – verbally or through written documentation project managers, sponsors, and other stakeholders so that issues and solutions are understood
• Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes
• Assists in conducting research on software and hardware products to justify recommendations and to support purchasing efforts
• Establishes practices and procedures that work towards the continuous improvement of the requirements process
• Provides guidance and/or instruction to junior staff members

C1 BENEFITS

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
• HSA with + Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent care and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability

• Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

• Paid Parental Leave (4 weeks at 100%)

• Employee Assistance Plan
• Voluntary Life Insurance
• Legal/ID Theft Plans
• TeleHealth Options
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• On Demand Pay (Daily Pay)

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement

C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP.

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