GSC Professional

We are looking for a highly skilled and experienced Front Office professional to join our team at Taj Exotica Resort & Spa. The ideal candidate will have 1-3 years of experience in the hospitality industry, preferably in front office operations.

Roles and Responsibility

• Manage front office operations, including reception, concierge, and bell captain duties.
• Coordinate with other departments to ensure seamless guest service delivery.
• Handle guest complaints and resolve issues professionally and courteously.
• Maintain accurate records of guest interactions and transactions.
• Ensure compliance with company policies and procedures.
• Collaborate with the management team to achieve business objectives.

Job Requirements

• Proven experience in front office operations, preferably in a hotel or resort setting.
• Excellent communication and interpersonal skills are required to work effectively with guests and colleagues.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong problem-solving skills are necessary to handle complex guest complaints.
• Familiarity with hotel management systems and software is preferred.
• Ability to maintain confidentiality and handle sensitive information.