Business Analyst ServiceNow | 5-15 Years Exp | IST Time | Hybrid Mode

2 hours ago

Bengaluru, Karnataka, India PradeepIT Consulting Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Job Description:

Must-Have:

  • Strong knowledge of the ServiceNow Platform (especially ITSM and CMDB) and the potential value and benefits that can be delivered to Clients, either OOB or with minimum customization
  • Maintain knowledge in line with each ServiceNow upgrade, patch, enhancement, and new product lines
  • Interpersonal skills, to help negotiate priorities and resolve conflicts among project stakeholders; such as clients and internal team members
  • Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts
  • An aptitude for problem-solving.
  • Skilled in conducting/leading workshops of a minimum of people.
  • Can communicate both verbally and in written form clearly and informatively and listen
  • Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with a minimum of supervision.
  • Decompose high-level information in detail.
  • Ability to articulate technical IT changes clearly and simply to business stakeholders.
  • Ability to define problems, collect data, and establish facts in a structured way for detailed analysis
  • Ability to analyze large amounts of complex information in order to reach valid and justifiable conclusions
  • Experience working in an Agile methodology and applying Agile practices where applicable
  • Understanding of the end-to-end view of how business processes are supported by tools and applications.
  • Practical experience in documenting process maps using Visio or other tooling.
  • Knowledge of Microsoft Office application suite software (MS Word, Excel, PowerPoint, and Visio)

Should Have

  • Fundamental understanding of the implications of applications architecture and other technical considerations.
  • ITIL V3 or V4 Foundation certification
  • Business Analysis centric qualifications e.g., BCS or IIBA
  • ServiceNow Certified System Administrator
  • Scrum or Agile certification
  • Developer or Architect experience

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