Site Reliability Engineer

Site Reliability Engineer / Observability Engineer

Public Cloud - Offerings and Delivery – Workforce Mgmt & Delivery Ops /

Full - Time / Remote

Rackspace is building up its Professional Services Center of Excellence on Application Performance Monitoring Suites.

If you enjoy solving complex business problems and can contribute to building next generation of modern applications for our customers helping them understand the connections between application performance, user experience and business outcomes creating amazing customer experiences, with modern interpretations of SRE, Observability using Datadog, New Relic, AppDynamics or Dynatrace, working with their suite of products and integrations, then join us

Rackspace enables businesses to accelerate digital transformation through our innovative data, integration solutions tools that help you fix problems quickly, maintain complex systems and improve code. We believe Datadog, AppDynamics or New Relic will be a large contributor to what we do, and we want talented, creative, and thoughtful individuals to join our team to shape Observability Engineering for our customers.

• Work with customers and implement Observability solutions
• Build and maintain scalable systems and robust automation that supports engineering goals.
• Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance
• Proactively gather and analyze both metric and log data from systems and applications to perform anomaly detection, performance tuning, capacity planning and fault isolation.
• Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability, security and performance standards
• Collaborate with team members to document and share solutions
• Maintain a deep understanding of the customer's business as well as their technical environment
• Identifying performance bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues

• Bachelor's degree in engineering/computer science or equivalent
• Senior-level experience with Site Reliability Engineering, DevOps, Code level application support and troubleshooting, AWS Infrastructure design, implementation and optimization, Automation for deployment, scaling and reliability.
• Experience with observability solutions tools like Splunk, Datadog, SignalFx, etc.
• Experience deploying, maintaining and supporting software applications/services in the AWS ecosystem
• Proactive approach to identifying problems and solutions
• Experience writing code with one or more interpreted languages such as Python, PHP, Perl, Ruby,Linux Shell
• Experience with Terraform or Cloud Formation scripting
• Experience with configuration management tools like Ansible, Chef or Puppet
• Experience with standard software development best practices and tools such as code repositories (Git preferred)
• Experience executing in an agile software development environment
• Good understanding of pricing/cost models across AWS services, especially compute, storage, and database offerings
• A clear understanding of network & system Management solutions
• Excellent organizational and project management skills
• Excellent communication, critical thinking & analytical skills

• We are the multicloud solutions experts. We combine our expertise with the world's leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

• Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.