Architect role

Job Role

Senior CPaaS Architect

As a Senior CPaaS Architect, you will be at the forefront of redefining how global enterprises engage with their customers through next-generation communications platforms. CPaaS (Communications Platform as a Service) empowers organizations to deliver secure, scalable, and impactful messaging, voice, and digital engagement solutions across multiple channels—enabling seamless, personalized experiences at scale.

In this pivotal role, you will architect and drive the evolution of CPaaS solutions, integrating advanced AI, automation, and omnichannel capabilities (SMS, voice, video, chat, RCS, WhatsApp, Viber, and more) to meet diverse business needs. Leveraging cloud-native technologies and robust security frameworks, you will ensure that platforms are resilient, compliant, and future-ready, while minimizing integration and operational complexity.

You will collaborate with cross-functional teams—including product management, engineering, and business stakeholders—to shape strategy, align with regulatory requirements, and deliver measurable business outcomes. Your expertise will directly influence the organization's ability to accelerate innovation, optimize customer journeys, and unlock new growth opportunities in a rapidly evolving communications landscape.

Location

Bangalore/Hyderabad/Mumbai

Experience

8–12 years

Key Responsibilities:

Solution Design & Architecture

• Analyze new business needs from the user community and translate them into system/platform requirements, including application/platform architectures and conceptual data models.
• Lead the creation of application, platform, system, and product roadmaps within your domain.
• Provide architectural guidance for the global IT landscape, collaborating closely with analysts, engineers, vendors, and cross-functional teams.
• Decide between custom-built solutions and COTS (commercial off-the-shelf) products, ensuring optimal fit for business and technical requirements.
• Provide efforts and cost estimations for IT solutions

Stakeholder engagement & collaboration

• Plan, arrange, and facilitate meetings and workshops with client/user staff and stakeholders (Product Management, Engineering, etc.) to gather requirements and investigate systems.
• Find compromises between different user views to ensure equivalence in requirements.
• Organize and lead workshops with diverse profiles, including C-level stakeholders, to drive consensus and clarity.

Strategy & Innovation

• Contribute to the definition of the corporate multi-year strategy, ensuring alignment with company objectives and technology roadmaps.
• Constantly optimize the IT and network environment to keep pace with the rapidly evolving CPaaS market.
• Lead and support the definition and evaluation of multiple RFI/RFPs.

Operational Excellence

• Assist projects by supporting development, scope & change management, and test phases.
• Assist process managers in defining business processes around solutions.
• Maintain up-to-date documentation of architecture and solutions.
• Support users and operational (support) teams in solution adoption and troubleshooting.

Your Profile

• Proven experience as an architect, engineer, or IT business/functional analyst in CPaaS or related domains.
• Strong knowledge in Billing, Reporting, Charging, Messaging, and Communication channels (SMS, voice, video, chat, RCS, WhatsApp, Viber, etc.).
• Familiarity with modern IT concepts (SDLC, Cloud, APIs, Big Data, AI/ML, DevOps, event-driven architectures, Entreprise Architecture frameworks etc.).
• Understanding of security standards, data privacy, and regulatory compliance (GDPR, HIPAA, etc.).
• Experience with developer tools, SDKs, and documentation for enabling internal and external teams is an asset.
• Ability to drive measurable business outcomes (customer experience, cost reduction, innovation) is an asset.
• Experience in an international business environment and with distributed teams is an asset.
• Strong analytical and modeling skills; excellent oral and written communication and negotiation skills; adaptability, resilience, and stakeholder management.
• Eager for continuous learning and improvement; proactively identifies and implements improvements in architecture and processes.
• Fluent in English.

Why Join Us?

• Be at the forefront of CPaaS innovation, working with cutting-edge technologies and global clients.
• Influence strategy and product development in a fast-paced, international environment.
• Enjoy opportunities for career growth, learning, and impact.
• Collaborate with talented professionals across business and technical domains.

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